Headline

Growth | Business Development | B2B | Customer Success | Talent Intelligence | NASP Certified | XISS | ISB | IIIT B

About

Strategic Business Development & Customer Success Leader with 11+ years of experience across B2B sales, SaaS sales, Executive search, and consulting. Proven track record of scaling revenue through a hybrid approach of high-touch Account Management and data-driven Business Development. Expert in leveraging LinkedIn Sales Navigator and CRMs ( Hubspot, Zoho) for advanced prospecting and manage complex sales pipelines. Formerly a Head of Operations & COO, bringing an entrepreneurial "founder’s mindset" to client acquisition—specializing in identifying C-suite pain points and delivering high-value, bespoke leadership solutions. Currently helping Enterprise clients leverage Crest'XO's vast experience of fulfilling Data Driven Leadership Hiring requirements.

Location

Greater Bengaluru Area

AI stack

antigravity

codex

Work experience

Director - Business Development & Strategic Accounts at Crest'XO, Apr 2026 - Present · 5 mos, Bengaluru

Associate Director - Search at Crest'XO, Jan 2025 - Apr 2026 · 1 yr 4 mos, Bengaluru, Karnataka, India, Leading strategic engagements and talent advisory for Tier-1 IT Services & Consulting enterprises. • Acted as a strategic partner to CHROs and Business Heads, advising them on talent landscape, attrition trends, and workforce planning to help them achieve hiring goals. • Managed a portfolio of high-value enterprise accounts, driving engagement through consultative problem solving and ensuring successful delivery of talent mandates across US, and APAC. • Leveraged LinkedIn Talent Insights and market data to provide actionable intelligence to my team to successfully close prominent positions. • Oversaw the US talent delivery ensuring client objectives are met while driving account expansion and revenue growth.

Head of Operations at DigVerve, Apr 2021 - Nov 2024 · 3 yrs 8 mos, Bengaluru, Karnataka, India, Led the Customer Success and Operations function for a Recruitment SaaS startup, scaling the team and driving product adoption. • Built, hired, and mentored a high-performing team of client facing revenue and success team of 12 people. Designed internal training programs and performance frameworks that transformed team vision and improved productivity by 30%. • Owned the post-sale implementation lifecycle for 30+ B2B clients. Orchestrated onboarding workflows that accelerated time-to-value and increased product usage metrics. • Championed a "Customer-First" culture, improving CSAT to 95% and NPS by 15 points by implementing self-service tools, knowledge bases, and proactive support systems. • Developed and implemented a Customer Health Score metric using data analytics to identify at-risk accounts early. Successfully controlled churn and drove a 25% reduction in support escalations. • Collaborated with Product and Engineering teams to loop customer feedback into the product roadmap, directly resulting in UI/UX improvements that enhanced overall user experience.

Assistant Manager - Monitoring and Evaluation at The Akshaya Patra Foundation, Sep 2019 - Mar 2021 · 1 yr 7 mos, Bengaluru Area, India, • Conducted a comprehensive study of government and organizational policies related to the Mid-Day Meal Scheme, as well as international school feeding programs, to inform strategic recommendations. • Designed and implemented a Monitoring and Evaluation (M&E) framework and plan from the ground up, aimed at improving compliance with internal and external policies. • Developed and delivered detailed monthly M&E dashboards for the CEO, identifying data discrepancies and highlighting areas of non-compliance for corrective action. • Established Standard Operating Procedures (SOPs) for the M&E plan, ensuring consistency and accountability across all related activities. • Led three research studies on the impact of COVID-19 on Akshaya Patra beneficiaries, analysing the data and preparing comprehensive reports to guide the organization’s strategic response. • Executed a structured M&E plan across 50+ locations in India, ensuring adherence to legal and regulatory requirements.

Chief Operating Officer at DigVerve, May 2018 - Aug 2019 · 1 yr 4 mos, Bengaluru Area, India, • Operational Foundations: Oversaw product development and online marketing, creating the first-generation SOPs for product adoption and customer acquisition. • Scaling Initiatives: Led teams on high-priority projects with aggressive timelines, ensuring high-quality service delivery during early-stage growth.

Project Officer - Governance at Sulochana Thapar Foundation, Dec 2016 - Dec 2017 · 1 yr 1 mo, Dharamshala, Coordinated the organization’s role with the Municipal Corporation of Dharamshala, Himachal Pradesh in improving their financial administration concerning accounting processes, budgeting processes, increasing the sources of revenue, and enhancing community engagement. Monitoring and evaluating the work of Urban Local Body (ULB) employees and the processes of ULB and developing strategies to comply with the Public Service Guarantee Act. Developed Advertisement bylaws for the ULB to increase their sources of income. The document was tabled in the General Meeting and passed. Developed documents on community engagement such as Standard Operating Procedures for the formation of Ward Committees and improved service delivery. Working for community engagement, creating ward committees for a better decision making process in municipal activities through participatory planning in both Dharamshala and Shimla. Assisting the Municipal Corporation in NULM, PMAY, and Smart City program through SHG formations, beneficiary finalization, ALF and CLF formation, and training provided under the scheme

Urban Governance Fellow at Sulochana Thapar Foundation, Dec 2014 - Dec 2016 · 2 yrs 1 mo, Himachal Pradesh

Education

Certificate, Management Essentials, Indian School of Business

Post Graduate Diploma, Data Science, International Institute of Information Technology Bangalore

Public links

github: https://github.com/PJ2005