Prateet Mukhia profile photo 1 on Tal

Prateet Mukhia

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Bengaluru

10+ years of work experience

Jun 20251 yr 4 mosPresent

Coordinated projects for US-based clients across multiple operational and maintenance requirements Managed communication between clients, tenants, vendors, contractors, and internal management teams Ensured smooth project execution while maintaining high levels of customer satisfaction Oversaw scheduling, vendor coordination, follow-ups, escalations, and completion tracking Recognized consistently as a top-performing employee for performance, ownership, and execution
Jun 20251 yr 4 mosPresent

Apr 20214 yrs 3 mosJun 2025

Worked remotely with clients providing website design, digital marketing, customer support services Assisted small businesses in improving online presence, customer engagement, and communication Managed multiple freelance projects independently while maintaining strong client relationships Developed expertise in remote work management, multitasking, and digital communication
Jan 20174 yrs 3 mosMar 2021

Handled inbound customer support, semi-sales, technical support, and escalation management for UK, US, and Australian processes Delivered customer support and issue resolution across voice and semi-sales processes Achieved targets related to customer satisfaction, first call resolution, and operational metrics
O3 Events (Subsidiary of Ojone Corporation) - Bangalore
Oct 20151 yrSep 2016

Managed end-to-end event coordination, logistics, scheduling, and client communication

Prateet’s AI Stack

Canva Magic Studio
Canva Magic Studio
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images
Granola
Granola
Microsoft Copilot
Microsoft Copilot
Suno
Suno

Education

SSC (ICSE)

Delhi Board

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Headline

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About

Results-driven Project Coordinator and Client Operations Professional with 7+ years of experience across international customer service, project coordination, operations management, sales, and client relationship handling for US, UK, and Australian clients. Experienced in coordinating between clients, tenants, vendors, contractors, and internal management teams while ensuring smooth operational execution and high customer satisfaction. Strong background in remote operations, escalation handling, CRM tools, and cross-functional communication. Previously worked across multiple international BPO processes including Sky UK, National Rail UK, Australian Utility processes, and American Express support operations. Known for fast learning ability, ownership mindset, adaptability, and consistent performance under pressure. Also experienced in freelance digital services including website design, digital marketing, customer support, and online business support for small businesses. Open to opportunities in: • Project Coordination • Client Operations • Customer Success • International Voice Process • Vendor Management • Remote Operations • Operations Coordination

Location

Bengaluru

AI stack

Canva Magic Studio

ChatGPT

ChatGPT Images

Granola

Microsoft Copilot

Suno

Work experience

Project Team Lead at Jones Elite Constructions (JEC) - Bangalore / Remote, Jun 2025 - Present · 1 yr 4 mos, Coordinated projects for US-based clients across multiple operational and maintenance requirements Managed communication between clients, tenants, vendors, contractors, and internal management teams Ensured smooth project execution while maintaining high levels of customer satisfaction Oversaw scheduling, vendor coordination, follow-ups, escalations, and completion tracking Recognized consistently as a top-performing employee for performance, ownership, and execution

Operations Team Lead at Jones Elite Constructions (JEC), Jun 2025 - Present · 1 yr 4 mos

Client Services Consultant at Freelance - Remote / Bangalore, Apr 2021 - Jun 2025 · 4 yrs 3 mos, Worked remotely with clients providing website design, digital marketing, customer support services Assisted small businesses in improving online presence, customer engagement, and communication Managed multiple freelance projects independently while maintaining strong client relationships Developed expertise in remote work management, multitasking, and digital communication

Senior Customer Service Executive at Multiple Organizations - Mumbai / Bangalore, Jan 2017 - Mar 2021 · 4 yrs 3 mos, Handled inbound customer support, semi-sales, technical support, and escalation management for UK, US, and Australian processes Delivered customer support and issue resolution across voice and semi-sales processes Achieved targets related to customer satisfaction, first call resolution, and operational metrics

Event Manager at O3 Events (Subsidiary of Ojone Corporation) - Bangalore, Oct 2015 - Sep 2016 · 1 yr, Managed end-to-end event coordination, logistics, scheduling, and client communication

Education

SSC (ICSE), Delhi Board