Headline

Principal Product Manager | B2B SaaS & Platforms | User centric Design | Leveraging AI for Product Impact

About

Principal Product Manager | Enterprise Platforms | B2B SaaS | Marketplace | Data Informed UX |AI-Powered Product Innovation I work on building enterprise-scale products that cut through complexity and help users get things done while driving meaningful business outcomes. My approach blends structured thinking, curiosity, and a strong belief in removing friction from complex workflows to make products easier to adopt and scale. Over the last 12+ years, I’ve worked across B2B SaaS, travel, healthcare and retail banking and had always focused on solving problems that matter at scale. At Gainsight, I helped build a Copilot experience that lets users ask questions in plain language and get instant insights. I also led a platform-wide effort to simplify and unify reporting tools, making them easier to use and manage across products. I work closely with design, engineering, and GTM teams, and I’m often the one bringing structure to messy problems. Whether it’s simplifying a workflow, unblocking a decision, or connecting the dots across teams, I aim to build products that are clear, useful, and built to deliver impact for users and the business I'm excited by what's next: building intelligent, user-aligned products that don't just deliver insights, but drive real outcomes through AI, data, and intentional design

Location

Bangalore Urban

AI stack

claude

gemini

Work experience

Principal Product Manager at Gainsight, Apr 2026 - Present · 6 mos, Bengaluru, Karnataka, India

Senior Product Manager at Gainsight, Sep 2022 - May 2026 · 3 yrs 9 mos, Bengaluru, Karnataka, India, Drove $250K in New Revenue Retention (NRR) by launching a Gen AI-powered Copilot, enabling instant insights from reports, conversations, and documents via natural language queries Orchestrated strategic research initiative identifying and resolving critical reporting pain points for enterprise administrators, elevating Admin NPS by 20% and strengthening renewal potential Spearheaded strategic unification of cross-product reporting platform, reducing annual costs by $500K while enabling seamless 'better together' product story - transforming siloed product experiences into cohesive platform offering Established key platform differentiator through strategic development of cross-product OOTB dashboards, driving multi-product adoption from 1.28 to 1.43 products per customer and eliminating weeks of dashboard configuration effort for enterprise admins

Lead Product Manager - Content Services for Lodging at Sabre Corporation, Jun 2021 - Aug 2022 · 1 yr 3 mos, Bangalore Urban, Karnataka, India, Transformed supplier integration strategy by designing scalable Acquisition API, reducing on-boarding time by 50% ($40Kannual savings) while eliminating dependencies on major suppliers and enabling diverse market penetration Spearheaded development of data-driven content scoring mechanism improving property accuracy by 9%, enhancing booking conversion and reducing platform liability through collaborative engagement with travel agencies and suppliers Led strategic vision for global hotel distribution platform, achieving 11% inventory growth through targeted market expansion initiatives and cross-functional collaboration

Technical Product Manager at Sabre Corporation, Aug 2019 - Jun 2021 · 1 yr 11 mos, Bangalore, Scaled global hotel distribution to 1M+ properties by developing robust property normalization system, reducing mapping errors by 10% and improving property matching accuracy by 10%, directly impacting marketplace revenue generation Led strategic launch of 'Stay Safe' feature during COVID-19 crisis, partnering with travel associations to drive 7% increase in domestic bookings through rapid implementation of safety standards

Product Analyst at Finastra, Apr 2019 - Jul 2019 · 4 mos, Bengaluru, Karnataka, India, Engaged with tactical partners to deliver geo/bank-specific requirements and collaborated with stakeholders to prioritize product backlog items,ensuring maximum business value Engaged with process owners and SMEs to understand their as-is business processes (if any), identify scope for process improvement and finally gain consensus on the proposed to-be processes

Product Owner at Standard Chartered, Jun 2016 - Mar 2019 · 2 yrs 10 mos, Bengaluru, Karnataka, India, Spearheaded end-to-end ownership of functional requirements for a flagship retail banking product, reducing customer onboarding time by 50% and increasing new account openings by 35% Orchestrated cross-functional agile sprints, aligning team efforts with strategic goals and improving on-time project delivery by 40% while reducing development costs by 25% Implemented INVEST and MoSCoW agile methodologies, streamlining product development and reducing sprint planning time by 30% while improving feature delivery predictability by 40%

Programmer Analyst at Cognizant, Aug 2011 - Apr 2015 · 3 yrs 9 mos, Bangaon, West Bengal, India, Engineered and optimized integrated go-to-market IBM Unica Campaigns flowcharts, enhancing multi-channel digital marketing campaign efficiency by 30% and improving customer engagement rates by 25% Led project lifecycle management for IBM Unica Campaigns, from requirement gathering to integration testing, resulting in a 15% reduction in campaign launch time and a 10% increase in campaign ROI Served as trusted Single Point of Contact (SPOC) for key stakeholders, streamlining cross-team communication and reducing project turnaround time by 20%

Programming Analyst at Cognizant, Aug 2011 - Apr 2015 · 3 yrs 9 mos, Developed and optimized multi-channel marketing campaign solutions while serving as technical SPOC, ensuring seamless stakeholder communication and project delivery.

Education

PGPM, Operations & Marketing, Great Lakes Institute of Management

B.E., Information Technology, Sir M Visvesvaraya Institute of Technology, BANGALORE