Headline

Portea - Strategic Initiatives || Pharmeasy - Product || MBA(IB) IIFT Kolkata

About

Currently pursuing an MBA in International Business at the Indian Institute of Foreign Trade (IIFT), with a Bachelor’s in Commerce from St. Xavier's College, Jaipur. As a Product Intern at PharmEasy, contributed to enhancing customer experiences by analyzing 500+ chatbot and voice-bot interactions and conducting competitive benchmarking across leading e-commerce platforms. Core competencies include data analysis, cross-functional collaboration, and API-driven process optimization. At PharmEasy, contributed to optimizing order and support workflows by analyzing over 10K behavioral events with tools like Metabase and CleverTap. Defined product requirements for impactful platform features and facilitated automation improvements. Passionate about leveraging data and cross-functional collaboration to drive user-centric product innovations, while aligning with organizational goals and fostering a culture of teamwork and growth.

Location

Bengaluru

AI stack

lovable

n8n

openai

perplexity

ChatGPT Images

Fireflies.ai

Work experience

Strategic Initiatives Executive at Portea, May 2026 - Present · 4 mos

Product Intern at PharmEasy, Apr 2025 - Jun 2025 · 3 mos, Mumbai, Maharashtra, India, Led analysis of 500+ chatbot and voice-bot interactions across PharmEasy’s order and support journeys and conducted competitive benchmarking across Amazon, Flipkart, Tata 1mg, Netmeds, Zomato, and Swiggy, identifying automation gaps and improving intent coverage by aligning conversational experiences with underlying API-driven order and support systems. Owned development of end-to-end user journey funnels using Metabase and CleverTap, analyzing 10K+ behavioral events across cancellations, deliveries, and funnel drop-offs to diagnose inefficiencies in API-enabled order lifecycle workflows, driving data-backed automation and process optimization recommendations. Defined product requirements for 2 high-impact platform features (Partial Payment for COD, Cancellation Charges), collaborating with 4 cross-functional teams to establish business logic, edge cases, and scalable transaction handling across order management and payment workflows impacting high-volume daily operations.

Sales Executive at Mr n Mrs Pet, Aug 2022 - Aug 2023 · 1 yr 1 mo, Jaipur, Rajasthan, India, Achieved monthly sales targets and ranked top sales performer 7 out of 12 months by building strong customer relationships and executing structured sales strategies. Led high-ticket pet sales, driving revenue through consultative selling, upselling, cross-selling, and customized pricing and contract negotiations.

Product Intern at Vogo Automotive Pvt. Ltd., May 2021 - Jul 2021 · 3 mos, India, Contributed to 3+ product development initiatives by conducting 10+ market and competitor analyses to inform product strategy. Collaborated with 4 cross-functional teams and analyzed 200+ user feedback inputs to identify recurring issues and recommend actionable product improvements.

Marketing Intern at ORAD Consultancy, Feb 2021 - May 2021 · 4 mos, India

Education

MBA(IB), International Business, Indian Institute of Foreign Trade

B.Com, Business/Commerce, General, St. Xavier's College Jaipur

Public links

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