Prateek Maliwal

6+ years of work experience

Aug 20242 yrs 2 mosPresent

Bengaluru, Karnataka, India

Leading the Engagement Charter for the KreditBee App- UPI, Bill Payments, Loyalty, and Rewards

Feb 20231 yr 7 mosAug 2024

Gurugram, Haryana, India

> Managed the Sales CRM product to optimize the end-to-end sales process and enhance customer experience. > Identified issues and implemented solutions, improving the lead-to-test-drive funnel by 5.27% and reducing sales call costs by 30% through projects like Progressive Dialer and lead scoring. > Revamped lead workflow and introduced lead prioritization, increasing agent efficiency by 15%, and launched Spinny AI for call transcription and contextualization to automate audits and boost conversion rates.

Nov 20211 yr 4 mosFeb 2023

Pune Division, Maharashtra, India

>Owning and managing the end to end UPI module for Bajaj Finserv app from the issuing and acquiring side by closely working with the design, data, technology and business teams. >Revamped and enhanced the user journeys for Bajaj Pay UPI to increase customer engagement, retention and satisfaction. >Building Bajaj Pay UPI from scratch on multibank API model including features like UPI 1.0, UPI 2.0, Autopay, UDIR, UPI number mapper etc.

Aug 20201 yr 4 mosNov 2021

Remote

>Managed UPI product integrations over PSP switch for Bank's key TPAP partners like GPay, WhatsApp, Jupiter etc. >Built multiple regulatory and partner specific features over Axis UPI PSP switch by closely working with technology, QA and operations team. >Managed and enhanced the UPI - One time mandate product for Axis as an issuer bank.