---
title: "Prateek Kushwaha - System Engineer in Gurugram | Tal"
description: "Meet Prateek Kushwaha, PMO Analyst | Project Coordinator | Business Analyst | Jira • ServiceNow • Power BI • SQL | Ex-TCS | PGPM (Operations), Great Lakes ’26 based in Gurugram. AI stack includes antigravity, claude, and gemini."
image: "https://tal.club/meet/prateek-kushwaha/share-image"
---

# Prateek Kushwaha on Tal

## Headline

PMO Analyst \| Project Coordinator \| Business Analyst \| Jira • ServiceNow • Power BI • SQL \| Ex\-TCS \| PGPM \(Operations\), Great Lakes ’26

## About

I help project and delivery teams turn recurring chaos into structured, measurable governance — with numbers to show for it: 30% fewer incidents, 99% SLA compliance, 25% less downtime\. Over 3\.5 years at Tata Consultancy Services \(TCS\), I worked at the intersection of client stakeholders and technical delivery teams as a System Engineer, owning the workflows PMO Analysts and Project Coordinators are typically hired to fix\. I led transition workstream coordination between client and technical teams, resolving recurring workflow failures through SAP BODS and ServiceNow and cutting incidents by 30% via structured governance and escalation\. I maintained RAID \(risk and issue\) logs in ServiceNow with clear ownership and due dates, applying process mapping and root cause analysis to close recurring issues at the source\. I tracked SLA adherence through dashboards I built and maintained, holding delivery at 99% SLA compliance, and owned change requests and implementation actions in Jira as part of formal change\-control\. Earlier, as an Assistant System Engineer, I monitored reporting and data recovery workstreams and standardised data validation, reducing downtime by 25%\. I'm now completing a PGPM \(MBA\) in Operations at Great Lakes Institute of Management \(2025–2026\), sharpening the business analysis and product thinking behind that operational experience: diagnosed a 25% decline in Gen Z engagement for a Spotify product strategy case and built a roadmap using epics, user stories, and RICE prioritisation; ran clustering and regression on NYC collision data with Power BI dashboards that informed interventions modelled to cut severe crashes by 15%; and designed a hybrid centralised\-manufacturing/zonal\-warehouse supply chain network for the D2C mattress industry\. Core toolkit: Jira, ServiceNow, Power BI, SAP BODS, Excel, SQL, RAID & SLA management, process mapping & RCA, Agile/Scrum, stakeholder management, change management, and GenAI/AI tools\. Certified in Google Project Management, Lean Six Sigma Green Belt \(Grant Thornton\), and McKinsey\.org's Forward Programme\. Open to PMO Analyst, Associate Project Manager / Project Coordinator, Business Analyst, and Associate Product Manager roles, plus Operations and Supply Chain positions where structured governance and data\-driven delivery make a difference\. If that's a gap you're hiring for, I'd welcome a conversation — feel free to reach out\.

## Location

Gurugram

## AI stack

antigravity

claude

gemini

lovable

notebooklm

openai

## Work experience

System Engineer at Tata Consultancy Services, Jan 2023 \- Apr 2025 · 2 yrs 4 mos, • Led transition workstream coordination between client and technical teams, resolving recurring workflow failures via SAP BODS and ServiceNow — cut incidents 30% through structured governance and escalation\. • Maintained RAID \(risk/issue\) logs in ServiceNow with clear ownership and due dates; applied process mapping and root cause analysis to close recurring issues at the source\. • Built and maintained SLA/performance dashboards tracking workflow efficiency across delivery workstreams, sustaining 99% SLA compliance\. • Owned change requests and implementation actions in Jira, running change\-control approvals aligned to delivery and stakeholder expectations\.

Assistant System Engineer at Tata Consultancy Services, Oct 2021 \- Dec 2022 · 1 yr 3 mos, • Monitored reporting and data recovery workstreams and drove process improvements, reducing downtime 25% and improving service continuity\. • Partnered cross\-functionally to standardise data validation processes, improving reporting accuracy and supporting governance decision\-making\.

## Education

PGPM, Great Lakes Institute of Management Gurgaon

Bachelor of Technology, Electronics and Communications Engineering, Jabalpur Engineering College

[View the original profile](https://tal.club/meet/prateek-kushwaha)

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