About
I help project and delivery teams turn recurring chaos into structured, measurable governance — with numbers to show for it: 30% fewer incidents, 99% SLA compliance, 25% less downtime. Over 3.5 years at Tata Consultancy Services (TCS), I worked at the intersection of client stakeholders and technical delivery teams as a System Engineer, owning the workflows PMO Analysts and Project Coordinators are typically hired to fix. I led transition workstream coordination between client and technical teams, resolving recurring workflow failures through SAP BODS and ServiceNow and cutting incidents by 30% via structured governance and escalation. I maintained RAID (risk and issue) logs in ServiceNow with clear ownership and due dates, applying process mapping and root cause analysis to close recurring issues at the source. I tracked SLA adherence through dashboards I built and maintained, holding delivery at 99% SLA compliance, and owned change requests and implementation actions in Jira as part of formal change-control. Earlier, as an Assistant System Engineer, I monitored reporting and data recovery workstreams and standardised data validation, reducing downtime by 25%. I'm now completing a PGPM (MBA) in Operations at Great Lakes Institute of Management (2025–2026), sharpening the business analysis and product thinking behind that operational experience: diagnosed a 25% decline in Gen Z engagement for a Spotify product strategy case and built a roadmap using epics, user stories, and RICE prioritisation; ran clustering and regression on NYC collision data with Power BI dashboards that informed interventions modelled to cut severe crashes by 15%; and designed a hybrid centralised-manufacturing/zonal-warehouse supply chain network for the D2C mattress industry. Core toolkit: Jira, ServiceNow, Power BI, SAP BODS, Excel, SQL, RAID & SLA management, process mapping & RCA, Agile/Scrum, stakeholder management, change management, and GenAI/AI tools. Certified in Google Project Management, Lean Six Sigma Green Belt (Grant Thornton), and McKinsey.org's Forward Programme. Open to PMO Analyst, Associate Project Manager / Project Coordinator, Business Analyst, and Associate Product Manager roles, plus Operations and Supply Chain positions where structured governance and data-driven delivery make a difference. If that's a gap you're hiring for, I'd welcome a conversation — feel free to reach out.
Work experience
System Engineer at Tata Consultancy Services, Jan 2023 - Apr 2025 · 2 yrs 4 mos, • Led transition workstream coordination between client and technical teams, resolving recurring workflow failures via SAP BODS and ServiceNow — cut incidents 30% through structured governance and escalation. • Maintained RAID (risk/issue) logs in ServiceNow with clear ownership and due dates; applied process mapping and root cause analysis to close recurring issues at the source. • Built and maintained SLA/performance dashboards tracking workflow efficiency across delivery workstreams, sustaining 99% SLA compliance. • Owned change requests and implementation actions in Jira, running change-control approvals aligned to delivery and stakeholder expectations.
Assistant System Engineer at Tata Consultancy Services, Oct 2021 - Dec 2022 · 1 yr 3 mos, • Monitored reporting and data recovery workstreams and drove process improvements, reducing downtime 25% and improving service continuity. • Partnered cross-functionally to standardise data validation processes, improving reporting accuracy and supporting governance decision-making.
