Headline

Manager @ Deloitte| Generative AI | Conversational AI | ISB

About

As a Manager at Deloitte, I lead comprehensive AI product strategies for sales and customer service, managing a $2.1M annual budget and overseeing generative AI model deployments. Collaborating across multiple departments, we consistently deliver under budget while driving impactful user adoption and lead conversion outcomes. With a strong foundation in Business Analytics from the Indian School of Business, my expertise lies in generative AI, NLP, and predictive analytics. I am passionate about integrating advanced technology with strategic decision-making to foster innovation and improve business performance.

Location

Bengaluru

AI stack

anthropic apis

antigravity

claude code

codex

elevenlabs

grok

Work experience

Manager at Deloitte, May 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, Orchestrated the comprehensive AI product strategy across sales and customer service divisions, successfully managing a $2.1M annual budget and overseeing 4 concurrent generative AI model deployments, consistently delivering 15% under budget. Pioneered the enterprise-wide scaling of NLP sales optimization engines, which resulted in a 200% expansion of user adoption and maintained a 40% lead conversion rate through advanced predictive analytics. Architected and implemented a robust C-suite reporting framework for AI ROI measurement, seamlessly integrating SAP analytics and business intelligence dashboards to drive data-driven strategic decision-making across 5 departments.

Deputy Manager at Deloitte, Sep 2022 - May 2025 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Spearheaded the development and production deployment of a generative text model for sales teams, significantly boosting client targeting accuracy by 25% and increasing sales conversions by 40% through advanced NLP analytics and machine learning algorithms. Engineered an AI-powered SAP query interface that automated over 15,000 monthly data requests, delivering actionable insights via interactive data visualization dashboards, enhancing efficiency across the organization. Led diverse cross-functional teams (Engineering, Data Science, UX) in designing and deploying robust data integration pipelines, optimizing ETL processes and reducing data latency by 30%.

Senior Business Analyst at HSBC, Mar 2022 - Sep 2022 · 7 mos, Bengaluru, Karnataka, India, Drove operational excellence initiatives by thoroughly identifying process inefficiencies, eliminating 20% redundant workflows and achieving an impressive $500K in annual cost savings through strategic process optimization. Designed and implemented a comprehensive productivity dashboard for over 500 users utilizing various business intelligence tools, which resulted in a 35% improvement in task efficiency and enabled more informed business decision-making.

Senior Business Consultant at HSBC, 2021 - 2022 · 1 yr, Drove operational excellence initiatives by identifying process inefficiencies, eliminating 20% redundant workflows and achieving $500K in annual cost savings through process optimisation. Designed and implemented a productivity dashboard for 500+ users utilising business intelligence tools, resulting in 35% improvement in task efficiency and informed business decision-making.

Senior Software Engineer at Accenture, May 2018 - Mar 2022 · 3 yrs 11 mos, Noida Area, India, Developed a custom Excel-to-XML automation tool, significantly reducing manual workload by 200 hours per month and enhancing overall data processing efficiency for multiple projects. Deployed over 15 conversational AI chatbots (using RASA/Dialogflow), successfully handling more than 10,000 monthly customer interactions with a high 90% user satisfaction rate.

Education

Advanced Management in Business Analytics, Business Analytics, Indian School of Business

Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering, Kalinga Institute of Industrial Technology, Bhubaneswar