Headline

BBA Bachelor Of Business Administration Jodhpur

About

As a Subject Matter Expert (SME) with 4 years of work experience in customer support, sales, and operations, I have developed a deep understanding of multiple industries, including EdTech, medical, finance, and supermarkets. I specialize in optimizing business processes, improving customer satisfaction, and driving operational efficiencies. With expertise in customer relationship management (CRM), sales strategy, process optimization, and data-driven decision-making, I’ve successfully led cross-functional teams to solve complex challenges, improve workflows, and implement strategies that enhance both customer experiences and organizational performance. My experience across diverse domains allows me to quickly adapt and bring value to any team or project. Currently, I focus on leveraging my broad industry knowledge to provide actionable insights, streamline operations, and help businesses navigate their unique challenges. I am passionate about utilizing my skills to foster growth, improve service delivery, and create sustainable solutions in dynamic environments. Let’s connect if you’re looking to explore how my expertise can contribute to driving success in customer support, sales, or operations in any industry."

Location

Bengaluru

AI stack

gemini

ChatGPT

Work experience

Operational Specialist (AM) at RocketPay, Mar 2023 - Present · 3 y 6 mo, Hsr, • Operations Expertise (Fintech): Strong understanding of fintech processes, compliance requirements, and operational workflows. • Team Leadership & Performance Management: Experienced in leading teams, monitoring KPIs, conducting performance reviews, and driving productivity improvements. • Work Allocation & Task Management: Skilled in assigning daily operational tasks, balancing workloads, and ensuring timely completion of deliverables. • Reporting & Data Analysis: Proficient in preparing operational reports, performance summaries, and trend analysis to support management decisions. • Process Optimization: Ability to identify workflow gaps, recommend improvements, and enhance operational efficiency. • Quality Assurance: Ensuring accuracy, compliance, and adherence to company policies across all operational tasks. • Stakeholder Coordination: Effective communication with cross-functional teams, management, and external partners to streamline processes. • Problem Solving & Escalation Handling: Skilled in resolving operational issues, addressing escalations, and maintaining service standards.

Medical Officer at Ayu Health, Nov 2021 - Feb 2023 · 1 yr 4 mos, • Medical Team Coordination: Experienced in supervising medical staff and assigning appropriate doctors to patients based on symptoms, specialization, and priority needs. • Patient Query & Complaint Handling: Skilled in addressing patient concerns, resolving complaints professionally, and ensuring a smooth patient experience. • Healthcare Operations Management: Strong understanding of daily clinical workflows, patient flow management, appointment scheduling, and operational coordination. • Clinical Support & Patient Guidance: Ability to guide patients regarding procedures, documentation, and general healthcare protocols. • Team Leadership in Healthcare Settings: Proven ability to lead and support healthcare teams, ensuring adherence to medical standards and operational guidelines. • Communication & Interpersonal Skills: Excellent communication with patients, doctors, and staff to ensure clarity, comfort, and efficient service delivery. • Quality & Compliance Monitoring: Ensuring all operations follow healthcare regulations, safety protocols, and organizational policies.

Team Lead at Jain Supermarket, Mar 2019 - Sep 2019 · 7 mos, • Team Leadership: Proven ability to lead, supervise, and motivate supermarket staff to achieve daily operational targets. • Performance Management: Skilled in monitoring staff performance, setting KPIs, and implementing improvement plans to enhance productivity. • Staff Training & Development: Experienced in conducting on-the-job training, mentoring new employees, and ensuring team members follow company standards and procedures. • Customer Service Excellence: Strong ability to address customer concerns, maintain store standards, and ensure a high-quality shopping experience. • Retail Operations Management: Knowledge of daily store operations, floor management, stock handling, and ensuring smooth workflow across departments. • Sales Support: Capable of assisting with promotions, upselling, and maintaining product availability to maximize sales. • Team Coordination: Efficient in planning staff schedules, delegating tasks, and ensuring cooperation within the team.

Education

Bachelor's degree, Bachelor Of Business Administration (BBA), Onkarmal Somani College Of Commerce

High School Diploma, Career Point Edutech Limited