Headline

Sales consultant | Key Account Management | Business Operations | CRM Management | Tendering & Bid Management | B2B Sales| Strategic Accounts | Government Projects | CRM & Business Operations | 8+ Years Experience

About

Results-driven professional with 8+ years of experience across B2B Sales, Customer Success, Account Management, Business Operations, Government Tendering, Digital Marketing, and Client Relationship Management and Event Management. Throughout my career, I have worked with government departments, architects, consultants, contractors, SMEs, corporate clients, and international stakeholders. My experience spans end-to-end sales cycles, bid management, stakeholder engagement, CRM management, MIS reporting, and operational coordination. Key strengths include: • Customer Success & Account Management • Business Operations & Process Improvement • CRM Management (HubSpot, Zoho CRM) • Government Tendering & E-Procurement • Stakeholder Management • Sales Operations & Reporting • B2B Relationship Management • Data-Driven Decision Making Currently expanding my expertise in Power BI, Business Intelligence, and Salesforce to transition into Customer Success, Business Operations, Account Management, and Analytics-driven roles.

Location

New Delhi

Work experience

Assistant Manager at Lighting Technologies India, Aug 2025 - Present · 11 mos, Uttar Pradesh, India, • Driving B2B business across government & commercial lighting projects in North India • Managing tendering, e-procurement, BOQ analysis, and techno-commercial evaluation • Liaising with government departments, architects, consultants, and contractors • Supporting technical discussions (lighting design, compliance, energy efficiency) for project approvals Maintaining a successful 49% success rate .

Freelance at Onground Brandcom LLP, Aug 2025 - Jan 2026 · 6 mos, remote, • Generated and converted wedding sales leads via referrals and networks • Consulted clients on venues, décor, and event execution planning • Coordinated with vendors and planners for seamless delivery • Managed client lifecycle from inquiry to booking closure

Sales Manager at KALAWATI HOTELS AND HL CERAMICS, Jul 2022 - Jun 2025 · 3 yrs, Varanasi, Uttar Pradesh, India, • Led hospitality, event sales, and CX operations • Managed weddings, social events, and vendor coordination end-to-end • Worked on government-related supply opportunities (tiles, sanitary, adhesives) • Assisted in tender documentation, contractor coordination, and stakeholder meetings • Built strong vendor networks and improved customer retention & AOV

Process Specialist at Cognizant, Jun 2021 - Jan 2022 · 8 mos, Gurugram, Haryana, India, • Managed global B2B/B2C client operations (UK, NA, APAC) • Delivered SLA-driven performance and campaign optimization • Conducted QBRs/MBRs and stakeholder alignment for ROI improvement

Client Services Manager at DailyDigital, Jan 2020 - Feb 2021 · 1 yr 2 mos, New Delhi, Delhi, India

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow