Headline

Senior Technical Program Manager @ Visa | Cross-Border Payments | AI-Driven Delivery | SAFe & Agile | 14+ yrs across UK, LATAM & India

About

I lead large, cross-functional technology programmes from plan to go-live across payments, AI and cloud, over 14 years in India, North America, the UK and LATAM. At Visa, I drive technical delivery of cross-border collections and real-time payments programmes in APAC, North America and the UK, working with 3 engineering teams and 4 partner banks on API integrations, payment rails, treasury and settlement, safeguarding and operational readiness. Before Visa: • BT Group: led AI-powered contact centre modernisation (80% call containment, 50% faster responses, $2M budget, $250K vendor savings) and a cloud VoIP rollout generating £8M in annual revenue. • OpenText: delivered a $10M global Workday HCM migration for 10,000 employees and built CI/CD pipelines that lifted Agile Release Train performance by 20%. • Accenture: designed IVR and telephony solutions for enterprise clients in Latin America. What I bring: • Payments depth: collections, real-time rails, ISO 20022, virtual accounts, flow of funds, treasury sweeps and safeguarding • End-to-end programme delivery: PI planning, roadmaps, dependency and risk management (SAFe, Scrum, Jira Align) • Hands-on GenAI: I build AI agents that automate PMO reporting, roadmap tracking and stakeholder comms • Stakeholder management from engineering teams to senior leadership and external partners • Budget ownership, forecasting and vendor negotiation

Location

Bengaluru

AI stack

claude code

Work experience

Senior Technical Program Manager at Visa, Jul 2025 - Present · 1 yr 4 mos, Bengaluru, Karnataka, India, Leading technical delivery of payments and collections programmes across APAC, North America and the UK, with 3 engineering teams and 4 partner banks, from discovery through pilot to General Availability. ✱ Spearheading Local AUD Collections (NPP) from live pilot to GA, automating virtual-account provisioning via API for clients with 10,000+ sub-accounts. ✱ Leading a new APAC collections capability with a partner bank from discovery to pilot: API integration, virtual-account lifecycle, reporting and returns across local rails. ✱ Orchestrating a direct-to-scheme real-time payments integration across Architecture, Infrastructure and Security: VPN connectivity, scheme API onboarding, ISO 20022. ✱ Steering flow-of-funds design with Treasury and Compliance: 15-minute settlement-to-safeguarding sweeps, legal-entity account mapping, settlement funding and liquidity monitoring. ✱ Embedded client-money safeguarding, sanctions screening and regulatory approvals into design and stage gates from day one. ✱ Owning operational readiness and BAU transition: operating models, return/recall testing, reconciliation, exception handling and monitoring, replacing manual ops work with API automation. ✱ Unblocked key technical decisions with Engineering and Security: Kafka migration, mTLS, encryption, AWS PrivateLink, microservices. ✱ Designed an end-to-end test strategy (SIT, UAT, scheme certification, NFT, production proving), using incremental testing to catch partner defects early. Position Skills: Technical Program Management, Cross-Border Payments, Real-Time Payments, Treasury Management, ISO 20022, API Integration, Payment Systems, Settlement, Reconciliation, Regulatory Compliance, Apache Kafka, Microservices, Operational Readiness, Risk Management, Stakeholder Management

Senior Technical Program Manager at BT Group, May 2023 - Jun 2025 · 2 yrs 2 mos, Bangalore Urban, Karnataka, India, Led BT's AI-led contact centre modernisation, taking conversational AI across IVR and chatbot channels from design to production. ✱ Spearheaded delivery of AI-powered IVR and chatbots using NLP and microservices, achieving 80% call containment. ✱ Lifted IVR efficiency by 25% and cut customer response times by 50%. ✱ Owned a $2M modernisation budget, securing $250K in vendor savings through commercial negotiation. ✱ Automated contact centre workflows, reducing inbound query volumes and improving operational efficiency. Position skills: Conversational AI, Natural Language Processing (NLP), Technical Program Management, Budget Management, Vendor Management

Technical Implementation Manager at OpenText, May 2021 - May 2023 · 2 yrs 1 mo, Bangalore Urban, Karnataka, India, Led enterprise SaaS migrations and DevOps transformation for a global software company. ✱ Led a $10M global Workday HCM migration from SAP for 10,000 employees, covering compensation, business processes, security and hypercare. ✱ Orchestrated release upgrades and integrations across NetSuite, Salesforce and Informatica MDM, assessing release impact and coordinating cross-functional rollout. ✱ Delivered the Salesforce GitLab-to-GitHub migration and built Jenkins CI/CD pipelines from scratch. ✱ Ran PI planning for the Agile Release Train, lifting ART performance by 20% and reducing delivery impediments. Position skills: Workday, SaaS, CI/CD, SAFe, Implementation Management

Technical Program Manager at BT Group, Jun 2017 - May 2021 · 4 yrs, Belfast, Northern Ireland, United Kingdom, Delivered BT's cloud VoIP programme under the UK All-IP 2025 strategy. ✱ Delivered end-to-end cloud VoIP deployment generating £8M in annual revenue, ensuring technical compliance and scalability. ✱ Led Agile programme delivery with dashboards and automation, improving timelines, visibility and development cycle time. ✱ Forecast and controlled multi-million programme budgets using burn-rate analytics, enabling proactive cost and resource decisions. Position skills: VoIP, Cloud Computing, Agile Program Management, Financial Forecasting, Program Delivery

Business Analyst at Accenture, Apr 2012 - May 2017 · 5 yrs 2 mos, Monterrey, Nuevo León, Mexico, Advised enterprise clients in Latin America on IVR and telephony transformation. ✱ Designed scalable IVR frameworks by analysing business workflows and aligning technical requirements to business needs. ✱ Owned requirements traceability, stakeholder walkthroughs and UAT from design through go-live. Position skills: Business Analysis, IVR, Requirements Gathering, User Acceptance Testing, Telephony

Education

Bachelor of Technology (B.Tech.), Biotechnology, SRM IST Chennai