Business Analyst - IT Asset Management @ First Citizens India | Product Management With Agentic AI

Bangalore Urban

Chennai, Tamil Nadu, India

Diploma of Education, Product Management With Agentic AI
BITSoM - BITS School of Management

Associate's Degree, Artificial Intelligence and Machine Learning
Indian Institute of Technology, Kanpur
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Currently serving as a Business Analyst for IT Asset Management and CMDB at First Citizens India, contributing to process standardization during the First Citizens–SVB integration and aligning teams toward compliance initiatives. Developed documentation, conducted user training, and served as a Subject Matter Expert for HAM audits to maintain compliance and address findings. Completed Product Management with Agentic AI from BITSoM, complementing a strong academic foundation with prior degrees in Artificial Intelligence from IIT Kanpur and Computer Science from Madras University. Skilled in IT asset management, performance dashboards, and SQL, with a focus on supporting seamless process enhancements and operational efficiency.
India
Buisness Analyst - IT Asset Management and CMDB at First Citizens India, Feb 2023 - Present · 3 yrs 5 mos, Bangalore Urban, successfully oversaw the end-to-end product lifecycle for asset management enhancements, ensuring seamless implementation and adoption. • Acted as Product Owner during the First Citizens–SVB integration, aligning teams for standardized processes. • Conducted user training and created documentation to drive compliance initiatives across departments. • Served as a Subject Matter Expert for HAM process audits, maintaining compliance and addressing findings.
IT Analyst - IT Asset Management and Procurement at Lennox, May 2019 - Oct 2022 · 3 yrs 6 mos, Chennai, Tamil Nadu, India, • Acted as Product Owner for Site/Store Provisioning across US and EMEA, automating workflows for store commissioning and decommissioning. • Collaborated with cross-functional teams, including Finance and Engineering, to ensure seamless integration of systems and processes. • Developed a real-time interactive asset management dashboard in Service Now, enhancing visibility and reporting accuracy.
Diploma of Education, Product Management With Agentic AI, BITSoM - BITS School of Management
Associate's Degree, Artificial Intelligence and Machine Learning, Indian Institute of Technology, Kanpur