Headline

IT Support Analyst at Quess Corp (Cardinal Health International India) | 3+ Years Experience in IT Support & Troubleshooting | Skilled in Active Directory, Office 365, RedHat Linux, MySQL, Basic Networking and Hardware

About

I’m an enthusiastic and detail-oriented IT Support Analyst. I specialize in providing technical support, troubleshooting hardware and software issues, and ensuring smooth IT operations for end-users. My experience includes working with tools like Active Directory, Office 365, ServiceNow, and handling a wide range of IT tasks—from system installations and upgrades to user account management and network troubleshooting. I take pride in delivering timely solutions and maintaining high levels of customer satisfaction. I’m passionate about learning new technologies and continuously improving my skills to stay ahead in the fast-evolving IT landscape. Currently seeking opportunities to grow further in IT infrastructure, cloud support, or cybersecurity.

Location

Greater Bengaluru Area

AI stack

claude

ChatGPT

Microsoft Copilot

Work experience

Information Technology Analyst at Quess Corp Limited, Feb 2024 - Present · 2 yrs 10 mos, Bangalore Urban, Karnataka, India, Resolving hardware issues including replacing parts as necessary. Managed inventory of IT assets such as laptops, desktops and peripherals. Troubleshoot system issues related to network connectivity, software installations and configuration printer. Monitored systems performance and implemented preventive maintenance procedures. Using Basic SQL query to fetch the Data from My SQL. Basic MacBook Troubleshooting. Hands on Experience in service Now.

Business Support - Intern at Cardinal Health, Jun 2023 - Feb 2024 · 9 mos, Bengaluru, Karnataka, India

Education

Bachelor of Commerce - BCom, Accounting and Finance, Basaveshwara College of Arts, Science and Commerce, 2nd Block, Rajajinagar, Bangalore-10