Headline

Consultant -Enhancing Business Employee Engagement Strategies Operations Associate | Customer Support & Team Management | Hiring | Quality & Process Improvement | 10+ Years Experience

About

Results-driven Operations and Customer Service professional with 9+ years of experience in managing teams, improving processes, and delivering high-quality customer support. Currently working as an Operations Associate , where I lead customer support operations, manage hiring and onboarding, monitor call performance, and ensure quality standards. My core strengths include: • Team management and leadership • Hiring and onboarding • Customer support operations • Call tracking and performance monitoring • Quality assurance and process improvement • Vendor coordination and escalation handling I have previously worked with organizations like Spritebrains, Firstsource, and QuickRide, where I contributed to improving operational efficiency and achieving high customer satisfaction scores. I am passionate about building efficient teams, optimizing processes, and delivering exceptional customer experiences. Open to opportunities in Operations, Customer Support, and Team Management roles.

Location

Greater Bengaluru Area

Work experience

Operations Manager at Confidential, Aug 2020 - Aug 2020 · 1 mo, India

Customer Relationship Management Lead at IDISHA INFO LABS PRIVATE LIMITED, Jul 2018 - Aug 2019 · 1 yr 2 mos

Lead-Customer Engagement at Quick Ride, Jul 2018 - Aug 2019 · 1 yr 2 mos, Bengaluru Area, India

BACKEND OPERATIONS LEAD at LocalRamu, Mar 2016 - May 2018 · 2 yrs 3 mos

Request Management Coordinator(ITIL -Change) at Unisys Global Services India, Oct 2007 - Sep 2014 · 7 yrs