---
title: "Prashant Srivastava - Application Support Engineer in Noida | Tal"
description: "Meet Prashant Srivastava, Senior Application Support Engineer | L2/L3 Production | SQL · Power BI ·ITILV4 | FinTech/Mortgage | Noida based in Noida."
image: "https://tal.club/meet/prashant-srivastava/share-image"
---

# Prashant Srivastava on Tal

## Headline

Senior Application Support Engineer \| L2/L3 Production \| SQL · Power BI ·ITILV4 \| FinTech/Mortgage \| Noida

## About

I am a Senior Application Support Engineer with 3\.5\+ years of L2/L3 production support experience in the financial services and mortgage domain, currently deployed at IMGC \(India Mortgage Guarantee Corporation\) through Qualtech Edge\. I specialise in P2/P3 incident management, root cause analysis \(RCA\), SLA governance, SQL\-driven monitoring automation, and reporting through Power BI and Tableau dashboards\. I work across the full support lifecycle — from ticket triage and escalation management to post\-incident reviews and runbook documentation\. In my current role, I have maintained 100% SLA compliance, reduced P1/P2 resolution time by \~30% through structured incident workflows, and automated SQL health\-check reports that cut manual monitoring effort by \~40%\. I have also supported zero\-escalation quarters through proactive stakeholder communication and well\-maintained knowledge base documentation\. I am actively seeking L3, Lead Application Support, or IT Operations roles in FinTech, BFSI, or financial services — in Noida, Delhi NCR, Gurugram, Lucknow, or Remote\. Open to conversations about senior support, operations, or IT governance roles — connect or message me\.

## Location

Noida

## Work experience

Application Support Engineer at Qualtech Edge, Dec 2023 \- Present · 2 yrs 5 mos, Noida, Uttar Pradesh, India

Application Support Engineer \| Software Developer at Foray Software Private Limited, Jul 2022 \- Nov 2023 · 1 yr 5 mos, Noida, Uttar Pradesh, India

## Education

BCA \- Bachelor of Computer Application, Computer Software Engineering, Integral University, Lucknow, Uttar Pradesh

Master of Computer Applications \- MCA, Computer Software Engineering, J\.S\.INSTITUTE OF EDUCATION, SHIKOHABAD, FIROZABAD

[View the original profile](https://tal.club/meet/prashant-srivastava)

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