Headline

Senior Application Support Engineer | L2/L3 Production | SQL · Power BI ·ITILV4 | FinTech/Mortgage | Noida

About

I am a Senior Application Support Engineer with 3.5+ years of L2/L3 production support experience in the financial services and mortgage domain, currently deployed at IMGC (India Mortgage Guarantee Corporation) through Qualtech Edge. I specialise in P2/P3 incident management, root cause analysis (RCA), SLA governance, SQL-driven monitoring automation, and reporting through Power BI and Tableau dashboards. I work across the full support lifecycle — from ticket triage and escalation management to post-incident reviews and runbook documentation. In my current role, I have maintained 100% SLA compliance, reduced P1/P2 resolution time by ~30% through structured incident workflows, and automated SQL health-check reports that cut manual monitoring effort by ~40%. I have also supported zero-escalation quarters through proactive stakeholder communication and well-maintained knowledge base documentation. I am actively seeking L3, Lead Application Support, or IT Operations roles in FinTech, BFSI, or financial services — in Noida, Delhi NCR, Gurugram, Lucknow, or Remote. Open to conversations about senior support, operations, or IT governance roles — connect or message me.

Location

Noida

Work experience

Application Support Engineer at Qualtech Edge, Dec 2023 - Present · 2 yrs 5 mos, Noida, Uttar Pradesh, India

Application Support Engineer | Software Developer at Foray Software Private Limited, Jul 2022 - Nov 2023 · 1 yr 5 mos, Noida, Uttar Pradesh, India

Education

BCA - Bachelor of Computer Application, Computer Software Engineering, Integral University, Lucknow, Uttar Pradesh

Master of Computer Applications - MCA, Computer Software Engineering, J.S.INSTITUTE OF EDUCATION, SHIKOHABAD, FIROZABAD