Prashant Singh profile photo 1 on Tal

Prashant Singh

AI Data Product at Delhivery | Zeta | Purplle | Urban Company

Bengaluru

6+ years of work experience

Delhivery
Jun 20263 mosPresent

Got a chance to be part of Central Data Science team at Delhivery HQ AI Product Manager embedded within the Data Science team, working at the intersection of AI, analytics, and logistics. Working on products that drive high-precision, cost-efficient delivery operations - solving problems for first mile, mid mile and last mile teams
Zeta
Jul 20251 yrJun 2026

Levelled up to take on bigger mandate Automated Credit Balance Refund (CBR) flow; cut refund TAT from 2–3 days to instant, eliminating ~150 CX tickets/week and enabling real-time CASA refunds via self-serve, RBI-compliant experience Designed AI-powered card closure flow using NLP-based intent classification; routed high-intent users to retention agents, auto-closed low-intent - reducing manual ops effort by ~40%, saving ~200 agent-hours/month, and improving closure-avoidance rate by ~15% Owned end-to-end RBI card activation uplift, improving activation from 92–93% to 96–97% by redesigning J3 flows, fixing a critical activation bug (~75% → 90%), impacting ~32K issued cards/month Unblocked RBI-driven activation and dormancy drop-offs via card externalisation and OTP-based PWA consent; prevented avoidable card closures and enabled ~1K reactivations in ~2.5 months
Zeta
Jun 20241 yr 2 mosJul 2025

Bengaluru, Karnataka, India

Got introduced to the exciting and challenging world of Fintech as a Product Manager Built 0→1 NPA, Secondary NPA & Charge-Off accounting for HDFC Pixel (₹29Cr NPA, ₹9Cr write-offs/month) across MAD & TAD logic Unblocked RBI billing compliance by redesigning billing-day selection and month-end fallbacks; enabled phased rollout and eliminated compliance risk Shining Star award received
Purplle.com
Feb 20231 y 4 moJun 2024

Mumbai

Entered the world of Product & UX Part of Product Storefront team - overlooking customer’s application/web journey - running and analysing A/B tests and overlooking user journeys to help bring in most effective application features impacting platform conversion Launched cart upsell widget via A/B tests & multivariate testing; lifted AOV by ~₹100 with no conversion drop. Improved product availability via MPC Switching; cut OOS by ~4%, raised C→CO by 10% and ATC→Buy by 16%. Optimized first-time installer flow via product changes; raised conversion from ~4.5% to 6%. Implemented trigger-based alerts with Locale.ai; cut sale-time downtime from ~6–7 hrs to <20 mins. Built storefront metrics dashboard on Looker; enabled ongoing product performance tracking.
Urban Company
Jun 20229 mosFeb 2023

Took up bigger mandate of Strategy and Operations • Managing overall metrics for 60% of India’s UC water purifier business: Mumbai, Bangalore, Hyderabad, Pune, Chennai:Creating a dashboard to live track metrics - bringing down RCA time for a metric breaking significantly. • Designed an automated metric based Partner Refresh model: Tracking BAU metrics having positive correlation with better customer experience to improve both overall demand as well as overall metrics for water purifier category. • Hub rebalancing to ensure adequate supply demand match bringing down request loss from ~12%/month to ~4%/month.
Urban Company
Dec 20216 mosMay 2022

Gurugram, Haryana, India

Started corporate journey with Central Strategy and Planning • Responsible for creating a SQL based funnel to streamline process for the launch of a new SKU in the category from scratch (AC 360 Protect). Funnel tracks the overall growth and quality check for the service PAN India. • Deep diving data dump to create Strategies / Plans for on boarding of professionals for AC Season 2022 PAN India • Closely working with Finance team to ensure smooth allocation of loans for all partners PAN India. • Created a highly time efficient process + automated sheet for kit deliveries for ~9000-9500 approved service professionals in the category bringing down approval time from ~4 months to ~2 months
Career Break
Feb 20201 yr 11 mosDec 2021

New Delhi, Delhi, India

UPSC Preparation. Learnt how to fail and restart. Learnt a little about everything.
GitHub
@prashant8895

Prashant’s AI Stack

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lovable
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Education

Vellore Institute of Technology

Bachelor of Technology - BTech, Mechanical Engineering

Vellore Institute of Technology

20154 yrs2019
City Montessori School

12th Standard, ISC

City Montessori School

20131 yr2014

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Headline

AI Data Product at Delhivery | Zeta | Purplle | Urban Company

Location

Bengaluru

AI stack

claude code

claude

hugging face

kiro

lovable

claudecode

Work experience

Data Product Manager at Delhivery, Jun 2026 - Present · 3 mos, Got a chance to be part of Central Data Science team at Delhivery HQ AI Product Manager embedded within the Data Science team, working at the intersection of AI, analytics, and logistics. Working on products that drive high-precision, cost-efficient delivery operations - solving problems for first mile, mid mile and last mile teams

Product Manager at Zeta, Jul 2025 - Jun 2026 · 1 yr, Levelled up to take on bigger mandate Automated Credit Balance Refund (CBR) flow; cut refund TAT from 2–3 days to instant, eliminating ~150 CX tickets/week and enabling real-time CASA refunds via self-serve, RBI-compliant experience Designed AI-powered card closure flow using NLP-based intent classification; routed high-intent users to retention agents, auto-closed low-intent - reducing manual ops effort by ~40%, saving ~200 agent-hours/month, and improving closure-avoidance rate by ~15% Owned end-to-end RBI card activation uplift, improving activation from 92–93% to 96–97% by redesigning J3 flows, fixing a critical activation bug (~75% → 90%), impacting ~32K issued cards/month Unblocked RBI-driven activation and dormancy drop-offs via card externalisation and OTP-based PWA consent; prevented avoidable card closures and enabled ~1K reactivations in ~2.5 months

Associate Product Manager at Zeta, Jun 2024 - Jul 2025 · 1 yr 2 mos, Bengaluru, Karnataka, India, Got introduced to the exciting and challenging world of Fintech as a Product Manager Built 0→1 NPA, Secondary NPA & Charge-Off accounting for HDFC Pixel (₹29Cr NPA, ₹9Cr write-offs/month) across MAD & TAD logic Unblocked RBI billing compliance by redesigning billing-day selection and month-end fallbacks; enabled phased rollout and eliminated compliance risk Shining Star award received

Product Analyst at Purplle.com, Feb 2023 - Jun 2024 · 1 y 4 mo, Mumbai, Entered the world of Product & UX Part of Product Storefront team - overlooking customer’s application/web journey - running and analysing A/B tests and overlooking user journeys to help bring in most effective application features impacting platform conversion Launched cart upsell widget via A/B tests & multivariate testing; lifted AOV by ~₹100 with no conversion drop. Improved product availability via MPC Switching; cut OOS by ~4%, raised C→CO by 10% and ATC→Buy by 16%. Optimized first-time installer flow via product changes; raised conversion from ~4.5% to 6%. Implemented trigger-based alerts with Locale.ai; cut sale-time downtime from ~6–7 hrs to <20 mins. Built storefront metrics dashboard on Looker; enabled ongoing product performance tracking.

Category Manager at Urban Company, Jun 2022 - Feb 2023 · 9 mos, Took up bigger mandate of Strategy and Operations • Managing overall metrics for 60% of India’s UC water purifier business: Mumbai, Bangalore, Hyderabad, Pune, Chennai:Creating a dashboard to live track metrics - bringing down RCA time for a metric breaking significantly. • Designed an automated metric based Partner Refresh model: Tracking BAU metrics having positive correlation with better customer experience to improve both overall demand as well as overall metrics for water purifier category. • Hub rebalancing to ensure adequate supply demand match bringing down request loss from ~12%/month to ~4%/month.

Central Associate | Strategy at Urban Company, Dec 2021 - May 2022 · 6 mos, Gurugram, Haryana, India, Started corporate journey with Central Strategy and Planning • Responsible for creating a SQL based funnel to streamline process for the launch of a new SKU in the category from scratch (AC 360 Protect). Funnel tracks the overall growth and quality check for the service PAN India. • Deep diving data dump to create Strategies / Plans for on boarding of professionals for AC Season 2022 PAN India • Closely working with Finance team to ensure smooth allocation of loans for all partners PAN India. • Created a highly time efficient process + automated sheet for kit deliveries for ~9000-9500 approved service professionals in the category bringing down approval time from ~4 months to ~2 months

Professional development at Career Break, Feb 2020 - Dec 2021 · 1 yr 11 mos, New Delhi, Delhi, India, UPSC Preparation. Learnt how to fail and restart. Learnt a little about everything.

Education

Bachelor of Technology - BTech, Mechanical Engineering, Vellore Institute of Technology

12th Standard, ISC, City Montessori School

Public links

github: https://github.com/prashant8895