Headline

Account Manager @ IBM | IIM Bangalore ’23 | NIT Surat ’21 | Driving Growth & Digital Transformation

About

As an Account Manager at IBM, I partner with conglomerates to understand business challenges, identify transformation opportunities, build business cases, align stakeholders, and drive enterprise growth initiatives. My experience spans IT Automation, Application Modernization, Integration, Operations, and Cybersecurity solutions, where I collaborate closely with technical sales consultants, product engineering, delivery teams, and business leaders to translate ideas into measurable business outcomes. With an MBA from IIM Bangalore and a B.Tech in Computer Engineering from NIT Surat, I bridge technology and business to solve complex enterprise problems and deliver measurable value. I enjoy applying a strategy-oriented mindset within enterprise sales, breaking down challenges, aligning technology with business strategy, and creating long-term value for clients.

Location

Mumbai

AI stack

antigravity

opencode

claudecode

Work experience

Account Manager at IBM, Jul 2023 - Present · 3 yrs 2 mos, Mumbai, Driving IBM Automation business by understanding customer challenges, providing industry-leading software solutions, and building trusted client relationships. Key Contributions & Impact: • Managed mid-market and enterprise clients across BFSI, Telecom, Automotive, Manufacturing, T&L and Energy sectors, expanding footprint by executing a territory outreach strategy • Own the end-to-end client journey, from opportunity discovery and solution mapping to pricing, negotiation, and deal closure, contributing to USD x M+ in revenue • Engage with C-suite and senior decision-makers to understand their strategic priorities, identify and present solutions aligned with their priorities • Apply strategic planning, market analysis, and business acumen to devise pricing strategies that create value-driven win-win negotiations • Collaborate with Sales, Product, Marketing, Delivery, and Channel Partners (50+ stakeholders) to execute GTM initiatives and deliver consistent business outcomes • Lead customer workshops and represent IBM at industry forums and co-marketing events, translating market insights into sharper targeting and solution positioning

Category Management Intern at Unacademy, Apr 2022 - Jun 2022 · 3 mos, Bengaluru, Worked closely with leadership, product and operations teams to improve product quality, operational efficiency and user experience across high-revenue categories. Key Contributions & Impact: • Conducted end-to-end user journey analysis, identifying measurable gaps in personalization, feature discovery, and user workflows impacting experience and engagement • Translated user and stakeholder insights into 10+ actionable product, quality, and process recommendations, driving improvements in user experience, platform scalability and business outcomes • Led delivery planning and capacity forecasting for test paper production, accelerating timelines by 10+ days and enabling data-driven decisions on resource allocation • Performed data-driven RCA on low product ratings, analyzing 15+ product samples and testing multiple hypotheses to uncover key drivers of ratings and quality perception

Education

Master of Business Administration - PGP, Indian Institute of Management Bangalore

Bachelor of Technology - B.Tech., Computer Engineering, National Institute of Technology Surat