Headline

Associate Director Business Strategy & Operations at Adda Education

About

Operations Leader | Sales Strategist | Customer Experience Advocate I am an operations professional with experience in managing business functions, driving sales, and enhancing customer experiences. My expertise lies in operational efficiency, team performance, and aligning operations with organizational goals. I am passionate about creating value through strategic planning, leadership, and fostering collaboration. Key Roles and Responsibilities Operations Management Oversee center operations, ensuring efficiency and compliance with organizational guidelines. Manage facility operations, ensuring an exceptional experience for students and parents. Coordinate with teams to resolve challenges and maintain smooth operations. Sales and Revenue Management Achieve and exceed sales targets by executing strategic plans. Drive fee collections, minimize outstanding payments, and manage refunds. Use data analysis for informed decision-making and performance improvement. Customer Experience and Retention Address student and parent concerns proactively to ensure satisfaction. Gather feedback to enhance retention and promote customer loyalty. Lead branding efforts and vendor collaborations for effective promotion. Team Leadership Lead and motivate teams to meet company goals while fostering a positive culture. Provide training, mentorship, and performance management for employee retention. Compliance and Reporting Ensure adherence to operational and academic compliance. Prepare strategic reports and maintain strong audit performance. Core Skills and Expertise Leadership: Skilled in leading teams, delegating tasks, and driving performance. Customer Service: Expertise in building relationships and ensuring high satisfaction. Strategic Planning: Strong in data-driven decision-making and operational planning. Technical Proficiency: Proficient in Microsoft Office, Google Workspace, and business tools. Branding and Event Management: Skilled in event planning and vendor collaboration. What Drives Me I am driven by operational excellence and delivering outstanding customer experiences. I thrive in dynamic environments, where I can apply my leadership and strategic skills to drive growth and foster a collaborative team culture. Let’s Connect I’m always open to connecting with professionals. If you're looking for a results-oriented leader with expertise in operations and customer service, let's collaborate and achieve excellence together.

Location

New Delhi

AI stack

claude

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grok

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perplexity

ChatGPT

Work experience

Associate Director | Business Strategy & Operations | StudyIQ | Adda Education at Adda Education, Jul 2025 - Present · 1 yr 3 mos, Gurugram, Haryana, India, As the Associate Director – Strategy at Adda247, I lead mission-critical initiatives to drive growth, innovation, and operational excellence in India’s leading government exam preparation platform. My role involves working closely with the leadership team to define business priorities, evaluate high-impact opportunities, and execute strategic initiatives across verticals. Key Responsibilities: Strategic Planning & Execution: Spearheading long-term business planning and quarterly strategic reviews to align functions with organizational vision and market dynamics. New Business Initiatives & GTM Strategies: Identifying and incubating new verticals and growth opportunities, from ideation to go-to-market launch, especially in test prep and vernacular markets. Cross-functional Leadership: Collaborating with Product, Sales, Marketing, and Operations teams to drive end-to-end execution of key projects and ensure measurable outcomes. Process Optimization & Scalability: Building scalable systems and processes to enhance productivity and improve P&L performance across business units. Data-Driven Decision Making: Leveraging data analytics and user insights to drive customer-centric product and business decisions. Talent & Culture Building: Mentoring young talent and fostering a high-performance, ownership-driven culture aligned with Adda247’s mission.

Business & Operations Lead – UPSC Offline at PW (PhysicsWallah), Mar 2025 - Jul 2025 · 5 mos, On-site, I’m currently spearheading the central operations for the UPSC Offline Category at PW OnlyIAS, where I lead a diverse portfolio encompassing Business Strategy, Center Operations, SOP Standardization, Audits, and the Student Success Team. My role is focused on scaling our offline presence across India while ensuring academic consistency, operational efficiency, and an outcome-driven student experience. With years of experience in the education sector, my core strength lies in bridging strategic goals with ground-level execution. Whether it’s establishing high-performing centers, setting up robust SOPs, driving business performance, or nurturing high-impact teams — I thrive on building systems that deliver scale and sustainability. What fuels my journey is a deeper purpose — inspired by Dr. A.P.J. Abdul Kalam, I envision making a lasting difference in the lives of aspirants, especially those who come from underserved regions. I believe education is the strongest lever to transform futures, and I'm committed to shaping that journey through operational excellence and empathetic leadership. Key Areas of Expertise: -Centralized Business Operations -SOP Design & Implementation -Center Audits & Compliance -Student Experience & Success Frameworks -Team Building & Multi-Center Management -Offline EdTech Growth Strategy (UPSC-focused) Let’s connect if you're passionate about building impact-driven education systems, operational transformation, or EdTech expansion in Bharat.

State Business Head | Associate General Manager | Business Operations UPSC | Physics Wallah at PW (PhysicsWallah), Apr 2024 - May 2025 · 1 yr 2 mos, Hybrid, State Business Head | Associate General Manager | Business Operations UPSC | Physics Wallah Looking after Business Operations for Delhi in Karol Bagh (Englsih Medium) & Mukherjee Nagar (Hindi Medium) Centres

Centre Head | Senior Manager (Operations) | PW-Only-IAS at PW (PhysicsWallah), Mar 2023 - May 2024 · 1 yr 3 mos, On-site

Center Head at LevelUp EduTech Private Limited, Jan 2021 - Mar 2023 · 2 yrs 3 mos, New Delhi, Delhi, India

Center Head at SHUBHRA RANJAN, Jul 2018 - Dec 2020 · 2 yrs 6 mos, New Delhi, Delhi, India

Product Development Engineer at ELIN ELECTRONICS LTD., Nov 2011 - Jun 2017 · 5 yrs 8 mos, Ghaziabad, Uttar Pradesh, India

Education

Bachelor of Technology, Mechanical Engineering, Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow

Bachelor of Technology - BTech, Mechanical Engineering, Dr. A.P.J. Abdul Kalam Technical University