Headline

Operations Manager | Import Export Operations | Freight Forwarding | International Logistics | Supply Chain Management

About

Experienced Freight Forwarder with 12+ years of experience in the Sipping , Freight Forwarding , logistics industry. Adept in customs regulations, transportation coordination, and ensuring compliance with safety and security regulations. Proven track record of successful import/export operations, cost reductions and customer satisfaction in the field. In my current role, I have led initiatives that resulted in a 25% increase in profit margins through strategic pricing adjustments and cost management. I am deeply involved in every aspect of pricing strategy, from initial market analysis to implementation and performance monitoring, ensuring alignment with company objectives and market trends. I like to Implement the right processes and practices across the organization wherever I get opportunity.

Location

Greater Bengaluru Area

AI stack

gemini

Work experience

Operations Specialist at TERRA91, Mar 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Reduced shipping costs by 15–25% through effective rate negotiation and route optimization. Successfully handled high-volume shipments across multiple international routes without delays. Implemented better tracking/reporting systems, improving customer satisfaction. Led logistics operations and improved overall efficiency by 20%+

Operations Manager at Belgodmarine, Feb 2022 - Feb 2025 · 3 yrs 1 mo, Bengaluru Area, India

Worked at Swire Shipping, Oct 2019 - Jan 2022 · 2 yrs 4 mos, Bengaluru Area, India

Assistant Manager at Transworld Group of Companies, Jul 2017 - Apr 2019 · 1 yr 10 mos, New Delhi Area, India, Ensured smooth operation and communication by problem solving issued between cross-functional teams, which includes management, sales force and broad customer base in all areas of product sales, design and manufacturing. - Trained 04 new hires by implementing established database processes and reduced training period. Evaluated a cross-functional team of employees. - Review accuracy of sales orders. Researched product availability to maximize sales and fulfillment of special orders. Reduced order processing time - Increased overall efficiency and reduced charge backs by 20% by providing backup support to the managers and co-workers. - Updated, tracked and monitored client statements, executed monthly reports and projections. Communicated daily with international agents ensuring that manufacturing production runs problem-free and on schedule.

Assistant Manager at Encore Pierian Logistics Business Services Ltd., May 2013 - Jun 2017 · 4 yrs 2 mos, Bengaluru Area, India, >> A perspective professional with over 9 years of qualitative experience in Logistics Industry, particularly in Liner & Freight Forwarding business. >> In-depth knowledge in back-end functions involving Operation, Documentation, Customer Service and other allied functions. >> Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. >> Ability to establish relationship and build rapport with people at all levels in a multi- cultural environment.

Education

Bachelor of Arts - BA, Political Science and Government, Berhampur University