Headline

Head-Applications @ Poonawalla Fincorp | Ex-IDBI DGM- Head Mobile/Net Banking/UPI/IMPS/Payment Aggregator | BITS Pilani-MTech Software Engineering | Project Management Professional (PMP)® | Genomic Nerd

About

As a seasoned digital transformation leader with a focus on driving innovation in the financial services sector, I currently serve as Vice President of Digital Innovation at Poonawalla Fincorp. In this role, I lead the development of a cutting-edge super app and in-house digital lending journeys, leveraging AI to enhance customer engagement and implementing advanced account aggregator services to streamline lending decisions. Prior to this, I held the role of Deputy General Manager at IDBI Bank, where I was heading Mobile | Inet | WhatsApp banking along with payment systems like UPI and IMPS. I superheaded key initiatives in mobile and internet banking. My efforts contributed to a significant increase in the active mobile app user base, with monthly active users growing from 1 million to 4 million within just one year keeping app rating constistenly above 4.3/5.0. I also instrumental in introduction of the industry-first, award-winning in-app OTP generation (Softoken), reinforcing the bank's commitment to security and user experience. I also headed the complete automation of key systems like Exposure calculation , Income recognition and Asset Classification (IRAC) and Restructured Asset System (RAS). With 20 years of experience blending strategic leadership with technical expertise, I have consistently delivered impactful, secure, and innovative solutions that meet the evolving demands of the financial landscape. My passion lies in integrating technology with customer-centric solutions to drive growth, trust, and satisfaction. I am dedicated to staying ahead in the dynamic world of FinTech, continually exploring new ways to keep organizations competitive, innovative, and customer-focused. https://github.com/jprbom

Location

Pune District

Work experience

Head- Application at Poonawalla Fincorp, Dec 2023 - Present · 2 yrs 6 mos, Pune District, Maharashtra, India, • Spearheaded the enrichment of mobile app and digital lending journeys like Personal Loan, Education Loan, Digital Business Loan, Digital Preowned car Loan, EDI, Dealer Advance and Consumer Durable Loan. • Integrating Account aggregator and alternate data in loan decisioning at Poonawalla Fincorp. • Utilised AI for customer engagement, enhancing user experience and driving digital innovation. • Achieved significant improvements in loan processing efficiency and customer satisfaction through innovative digital solutions.

DGM-Head-Mobile | Inet | Whatsapp Banking | UPI | IMPS and Payment Aggregator at IDBI Bank, May 2019 - Dec 2023 · 4 yrs 8 mos, • Headed implementation, customization and management of IDBI Bank's Mobile Banking, Whatsapp Banking, Retail Internet Banking, Corporate Internet Banking, Corporate Mobile Banking, IMPS, Omni Channel and Digital Branch channels. • Instrumental in launching of Next Gen IDBI GO Mobile app which lead to increase in the active user base of the app from 1 million to 4 million in one year keeping App rating consistently above 4.3/5.0 during the period. • Introduce Omni Channel Retail inet Banking and led the project of Branch automation based on the mobile banking architecture to provide Omni channel experience to the customer across the channels. • We launched industry first award winning most secured in-App OTP (Softoken) in our mobile app. Our IDBI GO-mobile app received almost 9 technology related awards during FY2022-23. • Co-ordination with various internals as well as external stakeholders for enhancement of existing product feature, customer journeys and security of channels. • Ensure compliance of various statutory guidelines including Digital Payment Security Policy of RBI • Manage the complete life cycle of the product starting from Business requirement finalization, understanding of the APIs, product development, User acceptance testing, Application security testing, roll out plan for end users, digital penetration of the digital products. • With Straight through process implementation of various functionalities of liability, asset and investment through mobile app, saved operational cost of the bank to the tune of more than 3000 man years. • Constant monitoring for uptime and latest cyber security trends for maintaining the uptime. Bank reported zero mobile banking frauds during the period. • Major projects handled - straight through Fixed deposit opening and closing, IPO Module, Smart investment, Insurance, Digital lending, Demat account opening, UPI , AI based customer enhancement, One view of all bank accounts in mobile app, In-App OTP (Softoken)

Assistant General Manager- IT and Credit Management at IDBI Bank, Jun 2010 - May 2019 · 9 yrs, • Led the automation of key systems, including the Exposure Calculation System, Income Recognition and Asset Classification (IRAC) system and the Restructured Asset Classification (RAC) system at IDBI Bank. This led to automation of all important quarter and year-end financial reports and MOCs for audit purpose. • Played a pivotal role in ful automation of over 100 critical statutory returns, driving significant operational efficiency and compliance improvements for organisation. • Designed and developed MIS dashboard for all internal stakeholders to cater the adhoc MIS requirements and automating those reports subsequently. • Drive the project of Data dictionary, SOP for RBI returns automation and data cleansing project to maintain the data consistency across the organisation.

Manager - Branch Head and Credit Officer at Bank of Maharashtra, Nov 2004 - Jun 2010 · 5 yrs 8 mos

Education

Master of Science - MS, AIML, Liverpool John Moores University

Master of Technology - MTech, Software Engineering (Full Stack Development), Birla Institute of Technology and Science, Pilani

Public links

github: https://github.com/jprbom