---
title: "Prashant Sharma - Business Development Executive in Palampur | Tal"
description: "Meet Prashant Sharma, Business Development Executive | Client Issue Management | Product Demonstration | Customer Satisfaction | SaaS Support | Relationship Building | Leads Generation based in Palampur."
image: "https://tal.club/meet/prashant-8/share-image"
---

# Prashant Sharma on Tal

## Headline

Business Development Executive \| Client Issue Management \| Product Demonstration \| Customer Satisfaction \| SaaS Support \| Relationship Building \| Leads Generation

## About

\* Result oriented professional with over > 8 \+ years of experience in IOT Operations, with expertise in vendor Management/inventory management/operations management/After sales service management \* Specialized within ICT – Information and Communication Technology \- Trained and hands\-on experience with MS Office, Google Suite\(Google Workplace\), Enterprise Resource Planning, asset infinity, Customer Relationship Management, Service Operations, Quality Management, Continuous Process Improvement, Technical Support and Maintenance, Cross\-Functional Coordination, Testing/Networking\.

## Location

Palampur

## Work experience

Business Development Executive at Lasting Software Pvt\. Ltd\., Sep 2025 \- Present · 10 mos, Identify and pursue new business opportunities for ERP solutions\. Generate and qualify leads through calls, emails, social media, and networking events\. Conduct product demonstrations and presentations to potential clients\. Understand client requirements and propose tailored ERP solutions\. Prepare proposals, quotations, and presentations for prospective clients\. Negotiate contracts and close deals to achieve sales targets\. Maintain strong relationships with existing clients and ensure customer satisfaction\. Collaborate with marketing, technical, and support teams to deliver client solutions\. Track sales activities, update CRM systems, and report on business development progress\. Stay updated on industry trends, ERP technologies, and competitors\.

Customer Support Executive at Lasting Software Pvt\. Ltd\., Dec 2024 \- Aug 2025 · 9 mos, Customer Support Executive ERP Software Company Dates of Employment \(e\.g\., Dec 2024 – Present\) As a Customer Support Executive, I serve as the first point of contact for clients using our ERP software, ensuring a seamless support experience and contributing to continuous product improvement\. My key responsibilities include: Providing prompt and effective support to customers via phone, email, and chat\. Troubleshooting and resolving user issues related to ERP modules such as inventory, finance, sales, purchase, HR, CRM, AMC, Accounts etc\. Conducting manual software testing to identify bugs and functional gaps in the ERP system\. Collaborating closely with the technical team to report, track, and resolve bugs in a timely manner\. Documenting recurring issues and working with the product team to prevent reoccurrence\. Assisting in knowledge base creation to empower users with self\-help solutions\. Ensuring a high level of customer satisfaction and maintaining long\-term client relationships\. This role has strengthened my skills in customer communication, software testing, problem\-solving, and cross\-functional teamwork within the SaaS/ERP domain\.

Senior Office Assistant at Select Technical Services, Feb 2024 \- Dec 2024 · 11 mos

IoT Engineer at Terafac Technologies Pvt\. Ltd\., Jul 2023 \- Feb 2024 · 8 mos, On\-site

Senior Engineer Operations at Zenatix Solutions, Oct 2021 \- Jun 2023 · 1 yr 9 mos, Gurugram, Haryana, India, Zenatix is the part of Hero Electronix \- co\-founded by Hero group Key Responsibilities: 1\) Increase service/operational efficiency of our Zenatix IOT product after\-sales\. 2\) Ensure operations are working efficiently in a cost\-effective way\. 3\) Build best practices and SOP’s for service operations and user/customer escalations\. 4\) Ensure every process and activity being organized is legally compliant\. 5\) Data Analysis with the help of zenatix internal servers and software’s\. 6\) Directly responsible for high\-level escalations\. 7\) Manage field escalation and coordinate with internal stakeholders and provide quick resolution\. 8\) Actively engage with client to maintain and enhance quality of services\. 9\) Optimizing and overseeing operations to ensure efficiency\. 10\) Ensure compliance with company’s policies and operational guidelines\. 11\) Knowledge of : SSH,VPN,LINUX,C\#,ZOHO,Bash\#,Basics of PYTHON\#\. Vendor Management : 1\) Developing and sustaining long\-standing relationships with company\-approved vendors\. 2\) Meeting with the vendors, inquire about their services, negotiate pricing, and communicate any product or service\-related concerns\. 4\) Establishing standards by which to assess the performance of approved vendors\. 5\) Support vendor coordinator whenever he required help for solving technical issues\. 6\) Ensuring vendor field team safety first, by checking all necessary safety equipment’s like Reflector jacket,Safety Halmet,Safety Gloves, Safety Harness, Safety Shoes\. 7\) Timely process vendor INVOICES\. 11\) Evaluating current vendor management programs and identifying ways to improve them\. 12\) Deduct money from bills of vendors if any vendor violates SLA agreement\. 13\) Same time give vendor of the month award to those vendors who works outstanding overall month\. Currently handles \.\.Dominos,24seven,Metro\-CNC,Samhi\-Hotels,Spar,Barbeque,Haldiraam,Haldiram Ethanic,Saaphire KFC ,Sapphire ,Manikarn Power limited,ShopperStop,H&M,Decathlon etc\.\.\.Clients After Sale services\.

Engineer \- IOT Troubleshooting at Zenatix Solutions, Mar 2018 \- Sep 2021 · 3 yrs 7 mos, Gurugram, Zenatix is the part of Hero Electronix co\-founded by Hero group Roles and Responsibilities 1\)Lead a team of Field Engineers towards effective collaboration and attainment of goals\. 2\)Maintain SLA ,cordinate with clients and verious internall teams to ensure the quality of our product\. 3\)Actively engage with client to maintain and enhanse quality of services\. 4\)Setting standards and objectives for different stores and departments\. 5\)Optimizing and overseeing operations to ensure efficiency\. 6\)Ensure compliance with company’s policies and operational guidelines\. 7\)Assist upper management in decisions for expansion or acquisition\. 8\)Technologies work with : SSH,VPN,LINUX,C\#,ZOHO,Bash\#\. 9\)Currently handled \.\.Dominos,Decathlon,24seven,Metro CC,RBS,Nagarro,Vodafone\-Idea limited,V2\-Retail,Samhi,Spar,Bata,Barbeque,Curefit,Haldiraam,Pizzahut,Mercer,MotherDairy\.\.Clients\.\.

Site Engineer at Teleforce Services, Sep 2015 \- Nov 2017 · 2 yrs 3 mos, Goa,Maharashtra,Mp,Mumbai

## Education

Master of Business Administration \- MBA, Information Technology and Operations Management, LPU Distance Education

Bachelor of Technology \(BTech\), Electronics and Communication, L\.R\. Group of Institutes\.

[View the original profile](https://tal.club/meet/prashant-8)

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