Prashant Mishra profile photo 1 on Tal

Prashant Mishra

Technology Operations Lead | Site Reliability • Cloud • Automation | AI/ML Systems Enthusiast

Noida

8+ years of work experience

Ameriprise Financial Services, LLC
Jan 20251 yr 6 mosPresent

Noida · Hybrid

• Lead production reliability and SLA governance for enterprise-scale ETL and batch processing platforms • Own end-to-end incident and problem management lifecycle using ServiceNow • Identify recurring abends and systemic failure patterns; drive structured RCA and preventive fixes • Coordinate cross-functional resolution across Infrastructure, DBA, and Development teams • Perform runtime estimation and workload capacity analysis to ensure SLA predictability • Drive production stability improvements across bank and mortgage data streams • Support AWS-integrated workflows leveraging S3 and Lambda services • Provide executive-level operational updates and risk communication to stakeholders
Ameriprise Financial Services, LLC
Feb 20223 yrsJan 2025

Noida · Hybrid

• Managed large-scale Informatica PowerCenter production environments • Ensured high availability of mission-critical ETL pipelines • Validated RFC changes and governed production releases • Monitored performance trends and identified optimization opportunities • Reduced recurring incidents through structured problem management approach
Tata Consultancy Services
Oct 20215 mosFeb 2022

Noida

• Supported enterprise-scale data warehouse and ETL production environments across global client locations (India & Uruguay) • Owned SLA compliance for critical batch workflows and ETL pipelines • Managed incident lifecycle using ServiceNow and coordinated resolution across cross-functional teams • Identified recurring failures and drove structured fixes to reduce production instability • Performed complex SQL validation and debugging for data discrepancies • Delivered operational reliability reports and recurring issue analytics to client stakeholders • Worked extensively with Informatica PowerCenter 10.x, Unix, Oracle, and SQL Server • Contributed to performance optimization and enhancement initiatives across data integration systems
Tata Consultancy Services
Jul 20214 mosOct 2021

Uruguay

Tata Consultancy Services
Aug 20191 yr 11 mosJun 2021

Uruguay

Tata Consultancy Services
Aug 20151 yrJul 2016

Noida Area, India

Student body representative for TCS. Interaction for all campus related activities and the interface for TCS, helping fellow classmates to become a bigger part of Campus Commune through their engineering journey and enabling them to avail all the various opportunities that TCS has to offer.
Elite Techno Groups
Jul 20153 mosSep 2015

Greater Noida, India

Familiarization to all the departments and there operations and processes and there management overview involved with the process of the company. Majorly involved in the Management of Technical Workshops with the Technical team.

Education

GL bajaj institute of technology and management

Bachelor of Technology (B.Tech.), Mechanical Engineering/Mechanical Technology/Technician

GL bajaj institute of technology and management

20124 yrs2016

Senior Secondary (Intermediate), Physics, Chemistry, Mathematics, English, Computer Science

Guru Gobind Singh Public School

20092 yrs2011

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Headline

Technology Operations Lead | Site Reliability • Cloud • Automation | AI/ML Systems Enthusiast

About

Technology Operations Lead with 8+ years of experience driving production stability, SLA governance, and enterprise data platform reliability. Currently leading critical ETL and batch ecosystems, ensuring high availability, performance predictability, and minimal downstream impact. Experienced in incident and problem management, recurring failure analysis, runtime estimation, and cross-functional coordination across Infrastructure, DBA, and Development teams. Strong background in: • Site Reliability principles • Production Incident & Problem Management • ETL & Data Platform Stability • Complex SQL Diagnostics & Validation • SLA & Performance Governance • Stakeholder & Cross-Team Leadership Hands-on exposure to AWS services (S3, Lambda) and actively expanding into automation-driven operations and cloud-native reliability patterns. Interested in the intersection of SRE, Cloud Infrastructure, and AI/ML system reliability — where automation, observability, and scalability define operational excellence.

Location

Noida

Work experience

Team Lead - Technology Operations at Ameriprise Financial Services, LLC, Jan 2025 - Present · 1 yr 6 mos, Noida · Hybrid, • Lead production reliability and SLA governance for enterprise-scale ETL and batch processing platforms • Own end-to-end incident and problem management lifecycle using ServiceNow • Identify recurring abends and systemic failure patterns; drive structured RCA and preventive fixes • Coordinate cross-functional resolution across Infrastructure, DBA, and Development teams • Perform runtime estimation and workload capacity analysis to ensure SLA predictability • Drive production stability improvements across bank and mortgage data streams • Support AWS-integrated workflows leveraging S3 and Lambda services • Provide executive-level operational updates and risk communication to stakeholders

Sr. Tech Operations Analyst at Ameriprise Financial Services, LLC, Feb 2022 - Jan 2025 · 3 yrs, Noida · Hybrid, • Managed large-scale Informatica PowerCenter production environments • Ensured high availability of mission-critical ETL pipelines • Validated RFC changes and governed production releases • Monitored performance trends and identified optimization opportunities • Reduced recurring incidents through structured problem management approach

IT Analyst at Tata Consultancy Services, Oct 2021 - Feb 2022 · 5 mos, Noida, • Supported enterprise-scale data warehouse and ETL production environments across global client locations (India & Uruguay) • Owned SLA compliance for critical batch workflows and ETL pipelines • Managed incident lifecycle using ServiceNow and coordinated resolution across cross-functional teams • Identified recurring failures and drove structured fixes to reduce production instability • Performed complex SQL validation and debugging for data discrepancies • Delivered operational reliability reports and recurring issue analytics to client stakeholders • Worked extensively with Informatica PowerCenter 10.x, Unix, Oracle, and SQL Server • Contributed to performance optimization and enhancement initiatives across data integration systems

IT Analyst at Tata Consultancy Services, Jul 2021 - Oct 2021 · 4 mos, Uruguay

System Engineer at Tata Consultancy Services, Aug 2019 - Jun 2021 · 1 yr 11 mos, Uruguay

Campus Ambassador at Tata Consultancy Services, Aug 2015 - Jul 2016 · 1 yr, Noida Area, India, Student body representative for TCS. Interaction for all campus related activities and the interface for TCS, helping fellow classmates to become a bigger part of Campus Commune through their engineering journey and enabling them to avail all the various opportunities that TCS has to offer.

Internship at Elite Techno Groups, Jul 2015 - Sep 2015 · 3 mos, Greater Noida, India, Familiarization to all the departments and there operations and processes and there management overview involved with the process of the company. Majorly involved in the Management of Technical Workshops with the Technical team.

Education

Bachelor of Technology (B.Tech.), Mechanical Engineering/Mechanical Technology/Technician, GL bajaj institute of technology and management

Senior Secondary (Intermediate), Physics, Chemistry, Mathematics, English, Computer Science, Guru Gobind Singh Public School