Headline

PM @ Robylon AI | Building AI agents for outbound sales & customer support | CFA L2 cleared | IIT Bombay

About

I'm the product manager at Robylon AI, where we're building AI agents that run customer support for multuple enterprise brands across fintech, wealth-tech and D2C commerce. In the last year we've scaled from 5X, and I've had my hands in most of it - voice agents, email automation, a unified inbox that now processes thousands of tickets a month. Before this, I spent a year at Strategy& (PwC) on the India 2030 growth strategy for a global energy-drinks major - distribution modelling, GTM design, and getting 10+ regional teams aligned behind one national target. IIT Bombay (Dual Degree, Mechanical), CFA Levels I & II, and one published paper in a Wiley journal along the way. I write about building AI products here - always happy to talk shop.

Location

Bengaluru

AI stack

claude code

claude

Work experience

Product Manager at Robylon AI, Aug 2025 - Present · 1 yr 2 mos, Bengaluru, Sole PM working with 4 engineers and the CTO, reporting to the CEO. Highlights so far: - Driving the product roadmap as we scaled from 10 to 45 enterprise accounts in 12 months - the voice and email launches were behind 25 of the 35 new logos - Launched our multilingual voice agent stack (inbound + outbound) across 4+ telephony platforms; it now handles 150K+ call minutes of 24x7 support a month - Scaled email automation to 5+ enterprise clients - 50% of tickets close without a human; outbound voice & WhatsApp campaigns recover 8-10% of abandoned carts - Built one inbox across email, chat, WhatsApp, voice & third-party helpdesks, now processing 250-300K tickets a month with 50+ concurrent live agents - Onboarded 5-6 enterprise clients end to end - scoping and stakeholder management on the business side, integrations and go-live with engineering on the tech side

Associate Consultant at Strategy&, Aug 2024 - Jul 2025 · 1 yr, Mumbai, Core team on the India 2030 growth strategy for a global energy-drinks major, spanning strategy, distribution, GTM and tech enablement. Rated "Advance in Cohort" in the annual review. - Built the growth strategy deck the India CEO presented to global leadership; benchmarked the Indian market against global peers to surface the consumer trends that anchored it - Owned the 'Double by 2030' off-premise roadmap — translated one national target into channel-wise targets across GT, SST & alternate channels via a surrogate-mapping model, then aligned 10+ regional teams behind them - Identified and sized two untapped on-premise channels worth 10Mn+ cans of incremental annual revenue; designed their GTM - Anchored the Direct Pay-to-Retailer program with the client CFO — first 10,000 of 30,000+ retail outlets went live pan-India during the engagement

Product Manager at One World Nation (OWN), May 2023 - Jul 2023 · 3 mos, Bengaluru, Shipped streak & leaderboard mechanics across 6 games — retention up 30%, gameplay engagement up 40%. Converted the internship into a pre-placement offer.

Head of Security at Mood Indigo IIT Bombay, Nov 2022 - Dec 2022 · 2 mos, Led a 60+ membered 3-tier security team for the entirety of the 4-day fest catering to a footfall of 150000+. Orchestrated crowd flow and safety plan for the entire fest ft. 50+ VVIPs following BMC guidelines and also saved 75+ man hours by digitizing gate passes; tackled bureaucracy and last-minute implementation

College Growth Strategist at IndiGG, Oct 2022 - Nov 2022 · 2 mos

Education

Btech + Mtech, mechanical engineering, computer integrated manufacturing, Indian Institute of Technology, Bombay

St Xavier's High School, Ahmedabad