---
title: "Prasenjeet Bhadra - Operations SME in Kolkata | Tal"
description: "Meet Prasenjeet Bhadra, Operations SME @ BT | Payments Services (Group Finance Shared Services | Reconciliation | | Driving Efficiency & Controls | Cash Applications | Accounts Reconciliation | AR | Audits | Governance based in Kolkata. AI stack includes claude, gemini, and notebooklm."
image: "https://tal.club/meet/prasenjeet-bhadra/share-image"
---

# Prasenjeet Bhadra on Tal

## Headline

Operations SME @ BT \| Payments Services \(Group Finance Shared Services \| Reconciliation \| \| Driving Efficiency & Controls \| Cash Applications \| Accounts Reconciliation \| AR \| Audits \| Governance

## About

I am a result\-oriented professional with 5\+ years of overall experiences in reputed multinational organizations, currently working as a Subject Matter Expert \(SME\) in Customer Finance Shared Services for Brand EE at BT e\-Serv India Pvt\. Ltd\. My role focuses on managing payments reconciliation, supporting internal audits, financial reporting, and driving team engagement to ensure operational accuracy and efficiency in financial processes\. With a strong focus on process optimization and continuous improvement, I have also developed experience in process automation using VBA, SQL, Python, and Microsoft Power Apps in current and previous organisation\. By leveraging these technologies, I work towards streamlining workflows, reducing manual effort, and improving overall operational effectiveness\. Beyond my core responsibilities, I am passionate about continuous learning and staying updated with emerging technologies\. I actively explore areas such as cloud technologies, cybersecurity trends, and the latest developments in Artificial Intelligence, aiming to expand my technical capabilities and align with the evolving digital landscape\. I believe in combining finance domain expertise with technology\-driven solutions to create efficient, scalable, and future\-ready processes\.

## Location

Kolkata

## AI stack

claude

gemini

notebooklm

notion

openai

Microsoft Copilot

## Work experience

Operations SME at BT Group, May 2025 \- Present · 1 yr 6 mos, Greater Kolkata Area · Hybrid, • Manage and monitor daily B2C payment operations to ensure accuracy and reliability of financial transactions\. • Perform regular reconciliations to verify transaction records and maintain financial accuracy\. • Investigate and resolve payment discrepancies and exceptions in a timely manner\. • Ensure adherence to internal organizational policies and external regulatory requirements\. • Prepare and maintain detailed financial and operational reports for tracking and analysis\. • Collaborate closely with finance, accounting, and IT teams to improve operational efficiency\. • Support smooth financial operations by maintaining strong coordination across cross\-functional teams\. • Identify opportunities for process improvements and operational enhancements\. • Implement best practices and efficiency\-driven solutions to strengthen payment workflows\.

Operations Associate at BT Group, Jan 2023 \- May 2025 · 2 yrs 5 mos, Greater Kolkata Area · Hybrid, \- Responsible for analysis and reducing the Unallocated Cash and leftover credits of the EE customers, payment allocations as per the remittances received and processing refunds in payments services\. \- Involves in daily reconciliation of incoming DD/card payments, fixing issues with accuracy to ensure customers have the best experiences, reducing queries thus improving overall business\. \- Helping team in automating the daily mundane task and reporting using power apps to streamline the process\.

Investigations Specialist at AMAZON DEVELOPMENT CENTRE \(INDIA\) PRIVATE LIMITED, Mar 2021 \- Jan 2022 · 11 mos, Bangalore Urban, Karnataka, India, \- Created dashboards on an internal platform Nautilus for analyzing fraudulent activities using statistical and analytical techniques\. \- Took independent decision to eliminate e\-commerce frauds by soliciting abusers, analyzing their modus operandi in marketplaces \-US, UK, IN and CA\. \- Creating the marketplace safer for both buyer and seller solving customer queries, risk management and mitigation\.

System Engineer at Cognizant, May 2018 \- Aug 2019 · 1 yr 4 mos, Bangalore Urban, Karnataka, India, \- As a part of the ASG team, I was responsible for handling production level issues, risk monitoring, and root cause analysis for Walmart\. \-Coordinated with various support teams including the stakeholders to mitigate risk in CI/CD pipelines in regard to order processing, fulfillment and delivery of the products to its customers\. \-Prepared incident related dashboards in SNOW to analyze recurring patterns\. \-Timely action on priority incidents raised adhering to SLA's\.

## Education

Master of Computer Applications \- MCA, Computer Programming, Specific Applications, Vellore Institute of Technology

Bachelor of Computer Applications, Computer Science, Dayananda sagar institutions

[View the original profile](https://tal.club/meet/prasenjeet-bhadra)

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