Prasenjeet Bhadra profile photo 1 on Tal

Prasenjeet Bhadra

Operations SME @ BT | Payments Services (Group Finance Shared Services | Reconciliation | | Driving Efficiency & Controls | Cash Applications | Accounts Reconciliation | AR | Audits | Governance

Kolkata

5+ years of work experience

BT Group
May 20251 yr 6 mosPresent

Greater Kolkata Area · Hybrid

• Manage and monitor daily B2C payment operations to ensure accuracy and reliability of financial transactions. • Perform regular reconciliations to verify transaction records and maintain financial accuracy. • Investigate and resolve payment discrepancies and exceptions in a timely manner. • Ensure adherence to internal organizational policies and external regulatory requirements. • Prepare and maintain detailed financial and operational reports for tracking and analysis. • Collaborate closely with finance, accounting, and IT teams to improve operational efficiency. • Support smooth financial operations by maintaining strong coordination across cross-functional teams. • Identify opportunities for process improvements and operational enhancements. • Implement best practices and efficiency-driven solutions to strengthen payment workflows.
BT Group
Jan 20232 yrs 5 mosMay 2025

Greater Kolkata Area · Hybrid

- Responsible for analysis and reducing the Unallocated Cash and leftover credits of the EE customers, payment allocations as per the remittances received and processing refunds in payments services. - Involves in daily reconciliation of incoming DD/card payments, fixing issues with accuracy to ensure customers have the best experiences, reducing queries thus improving overall business. - Helping team in automating the daily mundane task and reporting using power apps to streamline the process.
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Mar 202111 mosJan 2022

Bangalore Urban, Karnataka, India

- Created dashboards on an internal platform Nautilus for analyzing fraudulent activities using statistical and analytical techniques. - Took independent decision to eliminate e-commerce frauds by soliciting abusers, analyzing their modus operandi in marketplaces -US, UK, IN and CA. - Creating the marketplace safer for both buyer and seller solving customer queries, risk management and mitigation.
Cognizant
May 20181 yr 4 mosAug 2019

Bangalore Urban, Karnataka, India

- As a part of the ASG team, I was responsible for handling production level issues, risk monitoring, and root cause analysis for Walmart. -Coordinated with various support teams including the stakeholders to mitigate risk in CI/CD pipelines in regard to order processing, fulfillment and delivery of the products to its customers. -Prepared incident related dashboards in SNOW to analyze recurring patterns. -Timely action on priority incidents raised adhering to SLA's.

Prasenjeet’s AI Stack

claude
claude
gemini
gemini
notebooklm
notebooklm
notion
notion
openai
openai
Microsoft Copilot
Microsoft Copilot

Education

Vellore Institute of Technology

Master of Computer Applications - MCA, Computer Programming, Specific Applications

Vellore Institute of Technology

20152 yrs2017
Dayananda sagar institutions

Bachelor of Computer Applications, Computer Science

Dayananda sagar institutions

20123 yrs2015

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Headline

Operations SME @ BT | Payments Services (Group Finance Shared Services | Reconciliation | | Driving Efficiency & Controls | Cash Applications | Accounts Reconciliation | AR | Audits | Governance

About

I am a result-oriented professional with 5+ years of overall experiences in reputed multinational organizations, currently working as a Subject Matter Expert (SME) in Customer Finance Shared Services for Brand EE at BT e-Serv India Pvt. Ltd. My role focuses on managing payments reconciliation, supporting internal audits, financial reporting, and driving team engagement to ensure operational accuracy and efficiency in financial processes. With a strong focus on process optimization and continuous improvement, I have also developed experience in process automation using VBA, SQL, Python, and Microsoft Power Apps in current and previous organisation. By leveraging these technologies, I work towards streamlining workflows, reducing manual effort, and improving overall operational effectiveness. Beyond my core responsibilities, I am passionate about continuous learning and staying updated with emerging technologies. I actively explore areas such as cloud technologies, cybersecurity trends, and the latest developments in Artificial Intelligence, aiming to expand my technical capabilities and align with the evolving digital landscape. I believe in combining finance domain expertise with technology-driven solutions to create efficient, scalable, and future-ready processes.

Location

Kolkata

AI stack

claude

gemini

notebooklm

notion

openai

Microsoft Copilot

Work experience

Operations SME at BT Group, May 2025 - Present · 1 yr 6 mos, Greater Kolkata Area · Hybrid, • Manage and monitor daily B2C payment operations to ensure accuracy and reliability of financial transactions. • Perform regular reconciliations to verify transaction records and maintain financial accuracy. • Investigate and resolve payment discrepancies and exceptions in a timely manner. • Ensure adherence to internal organizational policies and external regulatory requirements. • Prepare and maintain detailed financial and operational reports for tracking and analysis. • Collaborate closely with finance, accounting, and IT teams to improve operational efficiency. • Support smooth financial operations by maintaining strong coordination across cross-functional teams. • Identify opportunities for process improvements and operational enhancements. • Implement best practices and efficiency-driven solutions to strengthen payment workflows.

Operations Associate at BT Group, Jan 2023 - May 2025 · 2 yrs 5 mos, Greater Kolkata Area · Hybrid, - Responsible for analysis and reducing the Unallocated Cash and leftover credits of the EE customers, payment allocations as per the remittances received and processing refunds in payments services. - Involves in daily reconciliation of incoming DD/card payments, fixing issues with accuracy to ensure customers have the best experiences, reducing queries thus improving overall business. - Helping team in automating the daily mundane task and reporting using power apps to streamline the process.

Investigations Specialist at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Mar 2021 - Jan 2022 · 11 mos, Bangalore Urban, Karnataka, India, - Created dashboards on an internal platform Nautilus for analyzing fraudulent activities using statistical and analytical techniques. - Took independent decision to eliminate e-commerce frauds by soliciting abusers, analyzing their modus operandi in marketplaces -US, UK, IN and CA. - Creating the marketplace safer for both buyer and seller solving customer queries, risk management and mitigation.

System Engineer at Cognizant, May 2018 - Aug 2019 · 1 yr 4 mos, Bangalore Urban, Karnataka, India, - As a part of the ASG team, I was responsible for handling production level issues, risk monitoring, and root cause analysis for Walmart. -Coordinated with various support teams including the stakeholders to mitigate risk in CI/CD pipelines in regard to order processing, fulfillment and delivery of the products to its customers. -Prepared incident related dashboards in SNOW to analyze recurring patterns. -Timely action on priority incidents raised adhering to SLA's.

Education

Master of Computer Applications - MCA, Computer Programming, Specific Applications, Vellore Institute of Technology

Bachelor of Computer Applications, Computer Science, Dayananda sagar institutions