Prasanth Gogireddy
Shaping the future of Enterprise CX with GenAI & Intelligent Automation | MBA, NMIMS
Bengaluru
7+ years of work experience
Jul 20242 yrs 2 mosPresent
Bengaluru, Karnataka, India
Apr 20222 yrs 3 mosJun 2024
Bengaluru, Karnataka, India
Apr 20213 mosJun 2021
Mumbai, Maharashtra, India
• Conducted a study for assessing a suitable tool to design dashboards using data from customer service
and operations functions
• Developed dashboards in Power BI with KPIs pertaining to NPA scores & Operational efficiency
• Configured Power BI server to deploy the dashboards with daily data refresh for County Head’s office
and the Six-Sigma team
• Automated a certification process using Excel Macro and SharePoint, which reduced 30% efforts of
stakeholders involved
• Trained Six-Sigma team in Power BI implementation and all Service Centers’ supervisors on new
certification process flow for one week
Feb 20205 mosJun 2020
Bengaluru, Karnataka, India
• Part of Data Science &Analytics team and independently handled responsibilities of K3 App
• Designed Analytics events and performed quantitative analysis on Marketing & Premium app
• Analysed results of A/B-Experiments to aid product improvement & decision-making process
• Responsible for setting up Tableay dashboarding environment for the K3 team
May 20172 yrs 9 mosJan 2020
Bengaluru, Karnataka, India
• Worked for Healthcare Provider & Payer clients of US markets in Data warehousing projects
• Used Data Integration tools such as Informatica & Teradata to build a data warehouse for clients
• Created appealing Tableau dashboards with KPIs pertaining to Revenue, Claims and Providers
• Aided in the creation of Semantic layer on top of Data Warehouse for analytics purposes
Prasanth’s AI Stack
Education
Master's degree, MBA
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
20202 yrs2022
Bachelor of Technology (BTech), Electrical, Electronic and Communications Engineering Technology/Technician
GITAM Deemed University
20134 yrs2017
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