---
title: "Prasad Swamy - Product Specialist in Greater Bengaluru Area | Tal"
description: "Meet Prasad Swamy, Product Specialist | ITSM & ITAM | Python, AWS/Azure & API-Driven Automation | Building AI Agents with Claude & Copilot based in Greater Bengaluru Area. AI stack includes claude, ChatGPT, and Microsoft Copilot."
image: "https://tal.club/meet/prasad-g/share-image"
---

# Prasad Swamy on Tal

## Headline

Product Specialist \| ITSM & ITAM \| Python, AWS/Azure & API\-Driven Automation \| Building AI Agents with Claude & Copilot

## About

I build the tools that quietly save people hours every week — not just support the systems that already exist\. My core work sits in ITSM and ITAM: application deployment, MSSQL administration, and incident management for enterprise clients, most recently as a Product Specialist at SymphonyAI after four\-plus years upgrading Symphony SummitAI environments\. But over the past year, that's expanded into something I'm genuinely excited about — using AI as a build tool, not just a support tool\. I designed and deployed an agent that automates our monthly and weekly deployment reporting, replacing a manual process with something that now runs on its own\. Separately, I've used Claude end\-to\-end — creating, testing, deploying, and fixing — across several independent projects: Kubera and StockKings \(finance/investment tools\), a finance advisor tool, and an email\-writing assistant\. None of these were assigned to me\. I built them because I wanted to understand what's actually possible when you pair traditional infrastructure experience with modern AI tooling\. That combination is where I think the most interesting work in ITSM/ITAM is headed: less time on repetitive reporting and manual deployment checks, more time on the judgment calls that actually need a human\. I'm currently exploring how Copilot\-built agents can take on more of the operational load — ticket triage, deployment validation, report generation — so teams like mine can focus on the incidents and integrations that matter\. If you're working at the intersection of enterprise IT operations and applied AI, I'd like to connect\.

## Location

Greater Bengaluru Area

## AI stack

claude

ChatGPT

Microsoft Copilot

## Work experience

Product Specialist at SymphonyAI, Jul 2025 \- Present · 1 yr 5 mos, Product Specialist for SymphonyAI's ITSM/ITAM platform \(Summit\), owning upgrade delivery, deployment quality and product support for enterprise customers\. • Designed and built the Upgrade Activity Application end\-to\-end: a React/TypeScript web app on SharePoint Online \(SPFx\) with a Python Azure Functions report engine, replacing the team's manual Excel tracker for upgrade activities, post\-upgrade issues and EOL customer tracking\. • Automated the team's weekly and monthly upgrade reports: branded PowerPoint decks are now generated automatically from live data instead of built by hand\. • Built an AI agent \(Copilot\) that automates recurring deployment reporting\. • Handle incident management, MSSQL administration and root\-cause analysis for post\-upgrade issues\. • Part of the team awarded Team of the Year 2025\.

Upgrade Engineer at SymphonyAI, Apr 2022 \- Jul 2025 · 3 yrs 4 mos, Bengaluru, • Planned and executed version upgrades of Symphony SummitAI ITSM/ITAM environments for enterprise customers across non\-production and production instances\. • Managed upgrade scheduling, environment cloning, pre/post\-upgrade validation and customer communication\. • Troubleshot and resolved post\-upgrade issues with product and support teams, tracking them to closure\. • Tracked end\-of\-life \(EOL\) product versions and moved customers onto supported releases\. • Earned the ITIL 4 Foundation certification\.

Sr\. Deployment Engineer at Laminaar Aviation Infotech, Sep 2015 \- Apr 2022 · 6 yrs 8 mos, Bangalore Urban, • Deployed and configured Laminaar's airline operations software for aviation customers across implementation and go\-live phases\. • Managed application installation, database setup \(MSSQL\), environment configuration and release rollouts\. • Provided L2/L3 support after go\-live, handling incidents and root\-cause analysis\. • Coordinated with development, QA and customer IT teams on deployment schedules and issue resolution\. • Grew from deployment engineer to senior deployment engineer over nearly 7 years\.

Techsupport Executive at The Minacs Group, Sep 2014 \- Sep 2015 · 1 yr 1 mo, Bengaluru, • Provided technical support to end users: troubleshooting, ticket handling and resolution within SLAs\. • Built my foundation in customer\-facing support and incident handling\.

## Education

Bachelor’s Degree, Electronics and Communications Engineering, Cambridge Institute of Technology

High School, IGS school Bidar

[View the original profile](https://tal.club/meet/prasad-g)

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