Headline

Product Specialist | ITSM & ITAM | Python, AWS/Azure & API-Driven Automation | Building AI Agents with Claude & Copilot

About

I build the tools that quietly save people hours every week — not just support the systems that already exist. My core work sits in ITSM and ITAM: application deployment, MSSQL administration, and incident management for enterprise clients, most recently as a Product Specialist at SymphonyAI after four-plus years upgrading Symphony SummitAI environments. But over the past year, that's expanded into something I'm genuinely excited about — using AI as a build tool, not just a support tool. I designed and deployed an agent that automates our monthly and weekly deployment reporting, replacing a manual process with something that now runs on its own. Separately, I've used Claude end-to-end — creating, testing, deploying, and fixing — across several independent projects: Kubera and StockKings (finance/investment tools), a finance advisor tool, and an email-writing assistant. None of these were assigned to me. I built them because I wanted to understand what's actually possible when you pair traditional infrastructure experience with modern AI tooling. That combination is where I think the most interesting work in ITSM/ITAM is headed: less time on repetitive reporting and manual deployment checks, more time on the judgment calls that actually need a human. I'm currently exploring how Copilot-built agents can take on more of the operational load — ticket triage, deployment validation, report generation — so teams like mine can focus on the incidents and integrations that matter. If you're working at the intersection of enterprise IT operations and applied AI, I'd like to connect.

Location

Greater Bengaluru Area

AI stack

claude

ChatGPT

Microsoft Copilot

Work experience

Product Specialist at SymphonyAI, Jul 2025 - Present · 1 yr 5 mos, Product Specialist for SymphonyAI's ITSM/ITAM platform (Summit), owning upgrade delivery, deployment quality and product support for enterprise customers. • Designed and built the Upgrade Activity Application end-to-end: a React/TypeScript web app on SharePoint Online (SPFx) with a Python Azure Functions report engine, replacing the team's manual Excel tracker for upgrade activities, post-upgrade issues and EOL customer tracking. • Automated the team's weekly and monthly upgrade reports: branded PowerPoint decks are now generated automatically from live data instead of built by hand. • Built an AI agent (Copilot) that automates recurring deployment reporting. • Handle incident management, MSSQL administration and root-cause analysis for post-upgrade issues. • Part of the team awarded Team of the Year 2025.

Upgrade Engineer at SymphonyAI, Apr 2022 - Jul 2025 · 3 yrs 4 mos, Bengaluru, • Planned and executed version upgrades of Symphony SummitAI ITSM/ITAM environments for enterprise customers across non-production and production instances. • Managed upgrade scheduling, environment cloning, pre/post-upgrade validation and customer communication. • Troubleshot and resolved post-upgrade issues with product and support teams, tracking them to closure. • Tracked end-of-life (EOL) product versions and moved customers onto supported releases. • Earned the ITIL 4 Foundation certification.

Sr. Deployment Engineer at Laminaar Aviation Infotech, Sep 2015 - Apr 2022 · 6 yrs 8 mos, Bangalore Urban, • Deployed and configured Laminaar's airline operations software for aviation customers across implementation and go-live phases. • Managed application installation, database setup (MSSQL), environment configuration and release rollouts. • Provided L2/L3 support after go-live, handling incidents and root-cause analysis. • Coordinated with development, QA and customer IT teams on deployment schedules and issue resolution. • Grew from deployment engineer to senior deployment engineer over nearly 7 years.

Techsupport Executive at The Minacs Group, Sep 2014 - Sep 2015 · 1 yr 1 mo, Bengaluru, • Provided technical support to end users: troubleshooting, ticket handling and resolution within SLAs. • Built my foundation in customer-facing support and incident handling.

Education

Bachelor’s Degree, Electronics and Communications Engineering, Cambridge Institute of Technology

High School, IGS school Bidar