Headline

Engineer | IBM Sterling OMS Specialist | Fintech & E-commerce Systems | Cross-Border Payment & Order Management

About

I am an engineer with 4+ years of experience specializing in IBM Sterling OMS and global e-commerce operations, with a strong focus on cross-border order management and fintech systems. I combine technical expertise in OMS workflows, SQL-based analytics, and system integrations with a problem-solving mindset to deliver reliable, scalable solutions across Australia, Japan, and Korea. In addition to core systems work, I bring design-thinking skills from my freelance UI/UX and 3D visualization experience, leveraging tools like Figma, Adobe XD, Blender, and Framer. This allows me to approach complex operational and workflow challenges with a user-centric perspective, improving documentation, process visualization, and stakeholder communication. Core Expertise: OMS & Supply Chain: Order Management, Order Fulfillment, Exception Handling, Inventory Synchronization. IBM Sterling Tools: Configurator, Application Console, COM Screen, Alert & Exception Management. Technical Analytics: MySQL, API Testing, Data Validation, Workflow Optimization. Cross-Border Fintech: ADYEN, KOMOJU, KG INICIS integrations (IBM Sterling OMS). Design & Visualization: UI/UX wireframing, prototyping, 3D modeling (Blender), and documentation visualization. I thrive in environments where technical precision, process efficiency, and user-centric thinking intersect, enabling organizations to scale digital supply chain and payment solutions globally.

Location

India

AI stack

claude

kilocode

langfuse

mcp

Work experience

Freelance UI/UX Designer at Freelance, 2020 - Present · 6 yrs 6 mos, Remote, • Apply user-centric design principles to improve workflow visualization, documentation clarity, and internal system usability. • Develop wireframes, prototypes, visual assets, and 3D concepts using Figma, Framer, Adobe Photoshop, and Blender. • Showcase creative work on Behance, highlighting 3D visualization and interactive design projects. • Leverage design thinking and problem-solving skills to enhance operational processes and user experience, complementing technical systems work.

Technology Analyst at Infosys, Jan 2025 - Apr 2026 · 1 yr 4 mos, Hybrid, • Led OMS integrations for The Iconic marketplace and EQL Raffle orders, enabling accurate cross-border order fulfillment across Australia, Japan, and Korea. • Integrated payment workflows (ADYEN, KG INICIS, KOMOJU) into IBM Sterling OMS, ensuring seamless transaction processing. • Executed production deployments and go-live activities, ensuring smooth rollout and minimal downtime. • Developed and maintained technical and functional documentation using Word and Confluence. • Partnered with QA teams during SIT and UAT to validate integrations and ensure error-free OMS functionality.

Senior System Engineer at Infosys, Oct 2023 - Dec 2024 · 1 yr 3 mos, Hybrid, • Enhanced OMS workflows supporting split shipment processing and SAP invoice re-triggering, improving order lifecycle efficiency. • Optimized SQL queries and transaction analysis, increasing operational data visibility by 30%. • Configured market-specific order processing rules, including cross-border currency handling. • Executed production deployments and go-live activities for integrations, ensuring minimal downtime. • Collaborated with QA teams during SIT and UAT to ensure reliable system functionality.

System Engineer at Infosys, Jan 2022 - Sep 2023 · 1 yr 9 mos, Hybrid, • Supported OMS integrations for warehouse management modules (Dynamic Safety Factor, Weight & Measures), ensuring accurate order processing. • Analyzed order transaction workflows to enhance stability and operational efficiency. • Prepared technical documentation to support system configuration and knowledge sharing.

UX/UI Intern at Easyzariya Services (OPC) Pvt Ltd, Sep 2020 - Nov 2020 · 3 mos, India, • Tasked to build designs for automotive job card & health card. • Redesigning a website (STEAM Works Studio). • Voluntarily participated in other development work.

UX/UI Intern at Avian, Jun 2020 - Aug 2020 · 3 mos, India, • Tasked to build screens for a mobile and web application (Dezy It). • Redesigning the company's website.

UX/UI Intern at Halfbit, May 2020 - Jun 2020 · 2 mos, Delhi, India, • Tasked to build screens for a mobile application (ScholaBag) from scratch. • Created in-app advertisement banners and logo samples for the app.

Education

Bachelor of Engineering - BE, Computer Science, MVJ College of Engineering, Bangalore, India