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Pranjlika Dawash

Business & Product Analyst | Data-Driven Decision Making | Process Optimisation | MSc Management (Exeter)

United Kingdom

4+ years of work experience

Morrisons Daily
Dec 20241 yr 2 mosJan 2026

Exeter

Delivered customer service in a fast-paced retail environment. Managed customer queries and supported daily store operations. Worked efficiently under high-pressure conditions during peak hours.
Amazon Web Services (AWS)
Feb 20256 mosJul 2025

- Identified user and business needs through market and regulatory analysis. - Defined product solution and developed a 24-month roadmap. - Proposed success metrics and adoption milestones.
Sysco
Dec 20244 mosMar 2025

Remote

- Conducted stakeholder and risk analysis to define product requirements and prioritise solutions. - Defined KPIs and success metrics to measure product performance. - Translated business challenges into actionable recommendations, improving alignment by 15–20%.
PUBG Food Point
Jul 20213 yrs 2 mosAug 2024

Bijnor, Uttar Pradesh, India

- Analysed customer behaviour and operational data to identify user needs and product gaps, increasing customer satisfaction by 20% and reducing inefficiencies by 15%. - Investigated operational issues and performed root cause analysis, reducing recurring problems and customer complaints by 25%. - Defined and prioritised product and operational improvements based on customer feedback and business impact, increasing process efficiency by 18%. - Led end-to-end delivery of product and service improvements, reducing turnaround time by 20% and strengthening operational performance. - Aligned cross-functional stakeholders on product initiatives, improving coordination and delivery timelines by 15%.
Net Comm Labs
Jun 20203 mosAug 2020

Noida, Uttar Pradesh, India

- Analysed POS and inventory datasets to identify demand trends and operational gaps, improving inventory planning accuracy by 15%. - Investigated recurring customer and system issues using data analysis, reducing issue recurrence by 20%. - Worked with stakeholders to refine solutions based on data insights and feedback, improving operational efficiency by 12%.

Education

University of Exeter

Master of Science - MSc, Management

University of Exeter

20241 yr2025
sharda university

Bachelor of Business Administration - BBA, Banking and finance

sharda university

20183 yrs2021

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Headline

Business & Product Analyst | Data-Driven Decision Making | Process Optimisation | MSc Management (Exeter)

About

I am a data-driven Business and Product Analyst with 3+ years of experience supporting decision-making, process improvement, and operational efficiency. I have experience working across business and technical teams to gather requirements, analyse performance data, and deliver structured solutions that improve customer outcomes. My background includes: • Requirements gathering and stakeholder communication • Data analysis and KPI tracking • Process optimisation and workflow improvement • Root cause analysis and problem solving I recently completed my MSc in Management from the University of Exeter, where I strengthened my skills in business analytics and strategic decision-making. I am currently seeking opportunities in: • Business Analyst • Product Analyst • Operations / Strategy Analyst I am particularly interested in roles within financial services, insurance, and technology-driven organisations.

Location

United Kingdom

Work experience

Sales Assistant (Part-time along side MSc) at Morrisons Daily, Dec 2024 - Jan 2026 · 1 yr 2 mos, Exeter, Delivered customer service in a fast-paced retail environment. Managed customer queries and supported daily store operations. Worked efficiently under high-pressure conditions during peak hours.

Business Analyst (Industry Project) at Amazon Web Services (AWS), Feb 2025 - Jul 2025 · 6 mos, - Identified user and business needs through market and regulatory analysis. - Defined product solution and developed a 24-month roadmap. - Proposed success metrics and adoption milestones.

Product Analyst (Industry Project) at Sysco, Dec 2024 - Mar 2025 · 4 mos, Remote, - Conducted stakeholder and risk analysis to define product requirements and prioritise solutions. - Defined KPIs and success metrics to measure product performance. - Translated business challenges into actionable recommendations, improving alignment by 15–20%.

Business Operations Lead at PUBG Food Point, Jul 2021 - Aug 2024 · 3 yrs 2 mos, Bijnor, Uttar Pradesh, India, - Analysed customer behaviour and operational data to identify user needs and product gaps, increasing customer satisfaction by 20% and reducing inefficiencies by 15%. - Investigated operational issues and performed root cause analysis, reducing recurring problems and customer complaints by 25%. - Defined and prioritised product and operational improvements based on customer feedback and business impact, increasing process efficiency by 18%. - Led end-to-end delivery of product and service improvements, reducing turnaround time by 20% and strengthening operational performance. - Aligned cross-functional stakeholders on product initiatives, improving coordination and delivery timelines by 15%.

Intern at Net Comm Labs, Jun 2020 - Aug 2020 · 3 mos, Noida, Uttar Pradesh, India, - Analysed POS and inventory datasets to identify demand trends and operational gaps, improving inventory planning accuracy by 15%. - Investigated recurring customer and system issues using data analysis, reducing issue recurrence by 20%. - Worked with stakeholders to refine solutions based on data insights and feedback, improving operational efficiency by 12%.

Education

Master of Science - MSc, Management, University of Exeter

Bachelor of Business Administration - BBA, Banking and finance, sharda university