Pranjal Misra
Principal Production Software Engineer (ex Oracle Cerner)
Bengaluru
21+ years of work experience
Jun 201114 yrs 11 mosApr 2026
India
Jun 201114 yrs 11 mosApr 2026
Jun 201114 yrs 11 mosApr 2026
Led Level 3 technical support for enterprise healthcare clients, resolving complex issues in claims validation, scrubbing, and financial workflows within Soarian Financial systems, ensuring timely resolution and system stability. Acted as Technical Advisor for US-based clients on Revenue Cycle Claims modules, providing expert guidance while ensuring compliance with healthcare standards and optimized claims processing. Performed detailed Root Cause Analysis (RCA) on production incidents, identifying underlying issues and implementing long-term preventive solutions to minimize recurrence and enhance reliability. Designed and executed Adhoc SQL scripts to address client-specific requirements, enabling efficient data handling and supporting critical business processes. Managed high-priority escalations and defect resolution, collaborating with development teams through detailed Jira documentation and code-level insights to ensure timely closure. Established strong stakeholder communication channels, facilitating bridge calls, status updates, and incident coordination to ensure transparency during critical outages. Ensured SLA & KPI adherence by continuously monitoring service performance and driving process improvements across support functions. Led cross-functional collaboration across technical support, engineering, and client teams, ensuring seamless issue resolution and enhanced customer experience. Oversaw problem management processes, including trend analysis of recurring incidents and implementation of preventive and corrective action plans. Played a key role in change management, ensuring all emergency and standard changes followed governance processes and were implemented without service disruption. Conducted impact analysis and post-incident reviews, facilitating risk mitigation, knowledge sharing, and continuous improvement initiatives.
Mar 20101 yr 4 mosJun 2011
Key responsibilities were maintenance and support of the modules responsible for.
Feb 20055 yrs 2 mosMar 2010
Development of core components of the modules responsible for. Investigate and fix software errors. Implement software solutions as per design (coding). Monitor the operational day end bulk job process. Ensure conformance to organization and project quality processes. Implement and test solutions (Unit Test). Working with the Team in USA in an agile development process. Code Review. UI specifications prepared by the team members. Direct interaction with the Clients & the Onsite teams. Imparting the domain knowledge to the team members.
Pranjal’s AI Stack
Education
Bachelor of Engineering, Computer Engineering
Jorhat Engineering College
19974 yrs2001
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