Headline

Open to work | Technical Support Engineer| Data Engineer | Analyst

About

Former Technical Support Engineer at Kan Universal Private Limited, where contributions included delivering L1 and L2 technical support, resolving hardware and software integration issues, and performing root cause analysis to enhance system reliability. Additional responsibilities encompassed coordinating system updates and maintaining technical documentation. Currently pursuing a Postgraduate Diploma in Advanced Computing at the Centre for Development of Advanced Computing (C-DAC), adding to a Bachelor of Technology in Computer Science from Dr. A.P.J. Abdul Kalam Technical University. Proficient in programming languages such as HTML, Java, and Python, with a strong interest in applying technical expertise to build scalable solutions.

Location

Bengaluru

AI stack

antigravity

codex

gemini

openai

ChatGPT

Microsoft Copilot

Work experience

Technical support engineer (Freelancer) at OKAASAN Innovative Technology LLP, Jul 2024 - Feb 2025 · 7 mo, Delhi, India, • Analyzed technical logs and operational datasets. • Generated analytical reports for recurring system failures. • Improved troubleshooting processes using structured data. • Maintained documentation for business reporting.

Technical Support Engineer at Kan Universal Private Limited, Feb 2023 - Jun 2024 · 1 y 4 mo, Delhi, India, • Collected and analyzed operational data for troubleshooting hardware and software systems. • Prepared structured datasets for issue investigation and reporting. • Performed root cause analysis using historical incident data. • Maintained performance reports and operational dashboards. • Worked closely with engineering teams to improve data accuracy and reporting processes. • Documented workflows and standard operating procedures to improve efficiency.

Education

Postgraduate diploma, Advance Computing, Centre for Development of Advanced Computing (C-DAC)

Bachelor of Technology - BTech, Computer Science, Dr. A.P.J. Abdul Kalam Technical University