Headline

VP | Principal – Software Product Management | Branch Banking | Digital Transformation | Customer 360 | Data & Analytics | Cloud (AWS)

About

Strategic and results-driven Vice President / Principal – Software Product Management with 19+ years of experience in Banking, Data Warehousing, Campaign Marketing, and Enterprise Technology. Proven track record of driving large-scale digital transformation initiatives, modernizing branch banking platforms, and delivering high-impact, data-driven solutions. Expert in leading branch banking, distribution, and proposition applications, with strong capabilities in product strategy, stakeholder management, and cross-functional leadership. Successfully led the launch of cloud-native platforms (Reliability 2.0), enabling enhanced system performance, scalability, and user experience. Strong background in Customer 360, RM One View, analytics platforms, and campaign automation, enabling business growth through actionable insights and improved customer engagement. Recognized for managing high-performing teams, aligning business and technology priorities, and delivering complex programs in dynamic environments. CORE COMPETENCIES • Product Management & Strategy • Branch Banking & Distribution Platforms • Digital Transformation & Cloud (AWS) • Customer 360 & RM One View • Data Warehousing (EDWH, BSG) • Campaign Marketing & Automation • Stakeholder Management (CXO Level) • Business Analysis & Consulting • Data Analytics & Reporting (Power BI, SAP BO) • Team Leadership & Program Delivery

Location

Mumbai Metropolitan Region

AI stack

geminicli

n8n

ollama

openclaw

Work experience

Vice President | Principal Software Product Manager at Kotak Mahindra Bank, Apr 2022 - Present · 4 yrs 3 mos, India, Driving end-to-end ownership of Branch Banking, Distribution, and Proposition platforms, ensuring alignment with enterprise strategy and business goals. • Acting as a strategic interface between business stakeholders (Retail, Investments, Distribution) and technology teams to deliver scalable solutions. • Defining and executing product vision, roadmap, and prioritization strategy in collaboration with senior leadership. • Spearheaded the launch of Reliability 2.0, a cloud-based branch banking platform built with in-house data and UI/UX framework, significantly improving reliability, scalability, and performance. • Delivered key strategic capabilities under Reliability 2.0: o Customer 360 (CS360): Unified, 360-degree customer view enabling improved engagement and cross-sell o RM One View: Real-time insights for Relationship Managers to enhance productivity and customer servicing o Real-time Customer Disposition: Instant visibility into customer interactions, improving decision-making o Reports & Dashboards: Advanced analytics for investment tracking and strategic insights • Enabled data-driven decision-making through integration with enterprise data warehouse (BSG) and analytics ecosystem. • Collaborated with architecture, engineering, and UX teams to deliver intuitive, customer-centric applications. • Managed multiple stakeholders and competing priorities, ensuring optimal delivery within timelines. • Played a key role in digital transformation initiatives, including cloud adoption and platform modernization. • Established governance, release management, and quality frameworks ensuring compliance and operational excellence. • Provided strategic inputs to leadership on product innovation and long-term roadmap. Vice President (Apr 2022 – Mar 2024) • Led enterprise data, reporting, and platform initiatives across banking domains. • Managed cross-functional teams and ensured delivery of high-impact data and analytics solutions.

Assistant Vice President | Chief Manager | Senior Manager at Kotak Mahindra Bank, May 2014 - Apr 2022 · 8 yrs, Mumbai, Maharashtra, India, Data Warehouse & Reporting Automation – Lead • Led a team of 14 members managing EDWH and AWS cloud data platform. • Delivered 90+ reports/dashboards monthly for leadership and business tracking. • Designed data marts, BRDs, FSDs, and data models for enterprise reporting. • Built data ingestion frameworks across multiple source systems (Finacle, CRM, BCIF, external vendors). • Ensured regulatory and compliance reporting including RBI requirements. Campaign Marketing & Analytics – Team Lead • Led a team of 80 members for campaign execution using UNICA, Acoustic, CleverTap, Netcore. • Managed campaigns across Kotak Bank, Kotak Securities, Kotak Life, Kotak Prime. • Delivered end-to-end campaign execution, analytics, and performance tracking. • Ensured SLA adherence, quality control, and campaign optimization. • Managed vendor coordination, platform implementation, and UAT processes.

Senior Analyst and Campaign Execution Specialist at Accenture in India, Mar 2012 - May 2014 · 2 yrs 3 mos, India, -Worked as Senior Analyst and Campaign Execution Specialist for retail direct marketing of Credit Cards Domain for a leading Multinational Financial Services Corporation in US. -Was leading team of 5 members who ere responsible to execute Credit Card Campaigns, analyze Campaign results & publishing dashboards accordingly -Performs Quality Reviews for the team deliverables at multiple stages as per the stringent guidelines/ checkpoints across channels -Responsible for Portfolio Analysis, data exploration & campaign post performance analysis to decide campaign strategy, segments and promotion for the future campaigns

Deputy Manager - Campaign execution Team at HDFC Bank, Aug 2006 - Mar 2012 · 5 yrs 8 mos, India, - Develop campaigns using Unica Affinium Campaign Management Tool – This involves understanding of the campaign constructs, imparting the knowledge of the same to the team working with me, ensuring the creation of the relevant campaign flows and the execution of the same. - Execution and tracking of Multiple Campaigns for different bank products to increase CASA balance buildup, product activation & acquisition -Extract data for campaign segmentations, post-performance analysis Reports and Quality Reviews by using Oracle and SQL Queries in the data warehouse and campaign staging database. -Completely responsible for ensuring 100% accuracy in Campaigns – This involves undertaking complete Quality check processes to ensure error free data rollout