Pranesh K. profile photo 1 on Tal

Pranesh K.

Affordable and Powerful Solutions for B2B payment challenges || Payment Gateway

Pune Division

6+ years of work experience

Easebuzz
Nov 20232 yrs 7 mosPresent

Pune, Maharashtra, India

Easebuzz
Nov 20232 yrs 7 mosPresent

Demonstrate 7.6 years of expertise in conflict resolution and persuasive communication, consistently achieving positive outcomes in challenging situations. Reduced churn by proactively addressing client concerns and improving satisfaction scores. Managed escalations effectively, ensuring timely resolution and maintaining strong relationships. Utilize strong attention to detail and reliability to excel in fast-paced environments while effectively managing and leading teams. Ensured smooth payment gateway operations, minimizing transaction failures and improving success rates. Collaborated with tech and product teams to resolve payment-related issues and enhance platform performance. Drive customer satisfaction by exceeding expectations, fostering customer loyalty, and promoting repeat business. Analyse and address customer and employee need to provide tailored solutions that enhance service quality. Enhance organizational success by improving staff training programs, streamlining internal processes, and implementing effective sales techniques.
Clean Harbors
Jan 20221 yr 11 mosNov 2023

Pune, Maharashtra, India

Clean Harbors
Jan 20221 yr 10 mosOct 2023

Leveraged data analytics to identify new business opportunities, driving a 15% increase in overall company revenue within the first quarter. Developed success plans aligned with client goals and business outcomes. Developed and executed innovative customer retention strategies, boosting client satisfaction by 20% and reducing churn rate by 10%. Strengthened client relationships by delivering consistent service quality and ensuring timely project completion. Collaborated cross-functionally to optimize account management processes.
NeoSOFT Technologies (A CMMi Level 5 Organization)
Dec 20208 mosJul 2021

Pune, Maharashtra, India

Paradiso Solutions
May 20209 mosJan 2021

Pune, Maharashtra, India

Paradiso Solutions, the leading Silicon Valley-based e-learning services provider, puts forth Paradiso LMS as one of the best e-learning software. Paradiso LMS takes e-learning to the next level with its practical features. It flaunts an easy to use UI, gamification ability, 100+ third party integrations, customizability, and mobile accessibility.
Paradiso AI Consulting
May 20207 mosNov 2020

Identified and developed new business opportunities through lead generation, client outreach, and market research. Built and maintained strong client relationships, resulting in improved customer retention and increased revenue. Coordinated with internal teams to deliver tailored software solutions based on client requirements and market need.

Education

Delhi Public School - India

Bachelor of Business Administration - BBA, Business Administration and Management, General

Delhi Public School - India

diploma in hotel management, sales and marketing

diploma in hotel management

20152 yrs2017

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Headline

Affordable and Powerful Solutions for B2B payment challenges || Payment Gateway

About

Multi-talented, versatile young professional with 6.5 years fo experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. History fo operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximise customer satisfaction. Excels at building customer loyalty and repeat business. Skilled at understanding customer and employee requests and meeting needs. Further success by strengthening staff training, streamlining internal systems and facilitating sales techniques

Location

Pune Division

Work experience

Senior Analyst Account management at Easebuzz, Nov 2023 - Present · 2 yrs 7 mos, Pune, Maharashtra, India

Client Servicing Manager at Easebuzz, Nov 2023 - Present · 2 yrs 7 mos, Demonstrate 7.6 years of expertise in conflict resolution and persuasive communication, consistently achieving positive outcomes in challenging situations. Reduced churn by proactively addressing client concerns and improving satisfaction scores. Managed escalations effectively, ensuring timely resolution and maintaining strong relationships. Utilize strong attention to detail and reliability to excel in fast-paced environments while effectively managing and leading teams. Ensured smooth payment gateway operations, minimizing transaction failures and improving success rates. Collaborated with tech and product teams to resolve payment-related issues and enhance platform performance. Drive customer satisfaction by exceeding expectations, fostering customer loyalty, and promoting repeat business. Analyse and address customer and employee need to provide tailored solutions that enhance service quality. Enhance organizational success by improving staff training programs, streamlining internal processes, and implementing effective sales techniques.

Key Account Manager at Clean Harbors, Jan 2022 - Nov 2023 · 1 yr 11 mos, Pune, Maharashtra, India

Key Account Management Specialist at Clean Harbors, Jan 2022 - Oct 2023 · 1 yr 10 mos, Leveraged data analytics to identify new business opportunities, driving a 15% increase in overall company revenue within the first quarter. Developed success plans aligned with client goals and business outcomes. Developed and executed innovative customer retention strategies, boosting client satisfaction by 20% and reducing churn rate by 10%. Strengthened client relationships by delivering consistent service quality and ensuring timely project completion. Collaborated cross-functionally to optimize account management processes.

Senior Business Development Executive at NeoSOFT Technologies (A CMMi Level 5 Organization), Dec 2020 - Jul 2021 · 8 mos, Pune, Maharashtra, India

Business Development Executive at Paradiso Solutions, May 2020 - Jan 2021 · 9 mos, Pune, Maharashtra, India, Paradiso Solutions, the leading Silicon Valley-based e-learning services provider, puts forth Paradiso LMS as one of the best e-learning software. Paradiso LMS takes e-learning to the next level with its practical features. It flaunts an easy to use UI, gamification ability, 100+ third party integrations, customizability, and mobile accessibility.

Business Development Executive at Paradiso AI Consulting, May 2020 - Nov 2020 · 7 mos, Identified and developed new business opportunities through lead generation, client outreach, and market research. Built and maintained strong client relationships, resulting in improved customer retention and increased revenue. Coordinated with internal teams to deliver tailored software solutions based on client requirements and market need.

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Delhi Public School - India

diploma in hotel management, sales and marketing, diploma in hotel management

Pranesh K. - Senior Analyst Account management in Pune Division | Tal