Headline

IAM & Technical Support | GCP • Entra ID • SailPoint • | Zero Trust • MFA • SSO | 3.6+ Years

About

IAM & ITSM professional with 3+ years of experience in Identity and Access Management, specializing in user lifecycle management, including provisioning, de-provisioning, and access modifications across enterprise systems. Hands-on experience with Active Directory and Azure AD, SailPoint,managing user identities, group policies, and role-based access control (RBAC). Skilled in implementing and supporting Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access policies to enhance security and ensure compliance. Proficient in handling access requests, incidents, and workflows using ServiceNow. Experience in Office 365 Exchange administration, including mailbox and permission management. Exposure to cloud platforms such as Microsoft Azure and GCP (Compute Engine), along with endpoint management using Intune. Familiar with enterprise tools and environments including Cisco VPN, Citrix, and SAP. Strong understanding of security best practices, least privilege access, and audit/compliance requirements.

Location

Nagpur

Work experience

IAM Analyst at HCLTech, Nov 2023 - Present · 2 yrs 9 mos, Managing end-to-end Identity & Access Management for a large US enterprise client with 1,000+ users across Azure AD, Entra ID, O365, and GCP. Key contributions: • User provisioning and deprovisioning following JML (Joiner-Mover-Leaver) policies • Configured MFA, SSO, and Conditional Access policies enforcing Zero Trust principles • Implemented RBAC via Group-Based Licensing and security group management in Azure AD • Utilized LDAP and SCIM for identity synchronization and REST APIs for automated provisioning workflows • Enforced PAM policies using CyberArk with 100% compliance • Maintained 95%+ SLA adherence across all IAM tickets via ServiceNow

Education

Bachelor of Business Administration, nagpur university

High School Diploma, Pune Real Estates, Pune, Maharashtra, India