---
title: "Pranav Gupta - AI Delivery Consultant || Zendesk in Bengaluru | Tal"
description: "Meet Pranav Gupta, AI Delivery Consultant - Zendesk | Digital Transformation Consultant - Thoucentric (Xoriant) | Emami Ltd | MBA 2023-2025, IMT Ghaziabad based in Bengaluru. AI stack includes openai."
image: "https://tal.club/meet/pranav-gupta-7/share-image"
---

# Pranav Gupta on Tal

## Headline

AI Delivery Consultant \- Zendesk \| Digital Transformation Consultant \- Thoucentric \(Xoriant\) \| Emami Ltd \| MBA 2023\-2025, IMT Ghaziabad

## About

Digital Transformation Consultant currently delivering AI\-enabled operations for a Fortune 500 retail client \(Walmart Global\) through Thoucentric, a Xoriant company — managing data annotation workflows, quality audits, and performance reporting at scale \(98%\+ process accuracy\)\. Background spans consulting, FMCG sales strategy, and market research, with an MBA from IMT Ghaziabad \(Marketing\) and a B\.A\. \(Hons\.\) in Economics from Delhi University\. Skilled at translating ambiguous client requirements into structured, measurable processes — and communicating results to senior stakeholders\. Currently focused on AI delivery, agentic workflows, and process optimization in client\-facing tech environments\.

## Location

Bengaluru

## AI stack

openai

## Work experience

AI Delivery Consultant \|\| Zendesk at Thoucentric, Mar 2026 \- Present · 8 mos, Hybrid

Digital Transformation Consultant \|\| S&D at Thoucentric, Jun 2025 \- Mar 2026 · 9 mo, Bengaluru, Karnataka, India, Client: Walmart Global Role: SME Consultant •Managed daily operations of a data annotation vendor team, handling task allocation, quality oversight, and on\-time delivery of outputs to Walmart within defined SLAs\. • Performed multi\-level quality audits on annotated data and led internal review sessions to standardise team verdicts ahead of client calibration calls\. • Built and maintained performance dashboards tracking accuracy, volume, and error trends across daily, weekly, and monthly cycles to drive continuous quality improvement\. • Served as the primary liaison between client, internal leads, and vendor teams for process updates and guideline changes, ensuring seamless SOP adoption across the team\. Project impacts – Achieved 98\+% process accuracy and standardising the project workflow

Research Associate at Insight Alpha, Jan 2023 \- Jun 2023 · 5 mo, Delhi

Research Associate at Insight Alpha, Jan 2022 \- Aug 2022 · 7 mo, Delhi, India, • Helping investors with their due diligence by offering customized solutions • Partnered with new Private Equity and Corporate Clients • Provided Private Equity / Venture Capitalist clients with on\-demand access to business insights throughout the investment cycle \(deal sourcing, due diligence and portfolio management\) • Conduct market mapping & competitive research • Engage and interview C\-suite or C\-level leaders to capture critical information • Extensive experience in primary and secondary research carried as per project requirements • Drafting responses to RFP \(request for proposal\) requests for Global Corporate, Management Consulting, and Private Equity clients

## Education

Master of Business Administration \- MBA, Marketing/Marketing Management, General, Institute of Management Technology, Ghaziabad

B\.A \(Hons\.\) Economics, Economics, Delhi University

[View the original profile](https://tal.club/meet/pranav-gupta-7)

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