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Pranav Gupta

AI Delivery Consultant - Zendesk | Digital Transformation Consultant - Thoucentric (Xoriant) | Emami Ltd | MBA 2023-2025, IMT Ghaziabad

Bengaluru

2+ years of work experience

Thoucentric
Mar 20268 mosPresent

Hybrid

Thoucentric
Jun 20259 moMar 2026

Bengaluru, Karnataka, India

Client: Walmart Global Role: SME Consultant •Managed daily operations of a data annotation vendor team, handling task allocation, quality oversight, and on-time delivery of outputs to Walmart within defined SLAs. • Performed multi-level quality audits on annotated data and led internal review sessions to standardise team verdicts ahead of client calibration calls. • Built and maintained performance dashboards tracking accuracy, volume, and error trends across daily, weekly, and monthly cycles to drive continuous quality improvement. • Served as the primary liaison between client, internal leads, and vendor teams for process updates and guideline changes, ensuring seamless SOP adoption across the team. Project impacts – Achieved 98+% process accuracy and standardising the project workflow
Insight Alpha
Jan 20235 moJun 2023

Delhi

Insight Alpha
Jan 20227 moAug 2022

Delhi, India

• Helping investors with their due diligence by offering customized solutions • Partnered with new Private Equity and Corporate Clients • Provided Private Equity / Venture Capitalist clients with on-demand access to business insights throughout the investment cycle (deal sourcing, due diligence and portfolio management) • Conduct market mapping & competitive research • Engage and interview C-suite or C-level leaders to capture critical information • Extensive experience in primary and secondary research carried as per project requirements • Drafting responses to RFP (request for proposal) requests for Global Corporate, Management Consulting, and Private Equity clients

Pranav’s AI Stack

openai
openai

Education

Institute of Management Technology, Ghaziabad

Master of Business Administration - MBA, Marketing/Marketing Management, General

Institute of Management Technology, Ghaziabad

20232 yrs2025
Delhi University

B.A (Hons.) Economics, Economics

Delhi University

20183 yrs2021

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Headline

AI Delivery Consultant - Zendesk | Digital Transformation Consultant - Thoucentric (Xoriant) | Emami Ltd | MBA 2023-2025, IMT Ghaziabad

About

Digital Transformation Consultant currently delivering AI-enabled operations for a Fortune 500 retail client (Walmart Global) through Thoucentric, a Xoriant company — managing data annotation workflows, quality audits, and performance reporting at scale (98%+ process accuracy). Background spans consulting, FMCG sales strategy, and market research, with an MBA from IMT Ghaziabad (Marketing) and a B.A. (Hons.) in Economics from Delhi University. Skilled at translating ambiguous client requirements into structured, measurable processes — and communicating results to senior stakeholders. Currently focused on AI delivery, agentic workflows, and process optimization in client-facing tech environments.

Location

Bengaluru

AI stack

openai

Work experience

AI Delivery Consultant || Zendesk at Thoucentric, Mar 2026 - Present · 8 mos, Hybrid

Digital Transformation Consultant || S&D at Thoucentric, Jun 2025 - Mar 2026 · 9 mo, Bengaluru, Karnataka, India, Client: Walmart Global Role: SME Consultant •Managed daily operations of a data annotation vendor team, handling task allocation, quality oversight, and on-time delivery of outputs to Walmart within defined SLAs. • Performed multi-level quality audits on annotated data and led internal review sessions to standardise team verdicts ahead of client calibration calls. • Built and maintained performance dashboards tracking accuracy, volume, and error trends across daily, weekly, and monthly cycles to drive continuous quality improvement. • Served as the primary liaison between client, internal leads, and vendor teams for process updates and guideline changes, ensuring seamless SOP adoption across the team. Project impacts – Achieved 98+% process accuracy and standardising the project workflow

Research Associate at Insight Alpha, Jan 2023 - Jun 2023 · 5 mo, Delhi

Research Associate at Insight Alpha, Jan 2022 - Aug 2022 · 7 mo, Delhi, India, • Helping investors with their due diligence by offering customized solutions • Partnered with new Private Equity and Corporate Clients • Provided Private Equity / Venture Capitalist clients with on-demand access to business insights throughout the investment cycle (deal sourcing, due diligence and portfolio management) • Conduct market mapping & competitive research • Engage and interview C-suite or C-level leaders to capture critical information • Extensive experience in primary and secondary research carried as per project requirements • Drafting responses to RFP (request for proposal) requests for Global Corporate, Management Consulting, and Private Equity clients

Education

Master of Business Administration - MBA, Marketing/Marketing Management, General, Institute of Management Technology, Ghaziabad

B.A (Hons.) Economics, Economics, Delhi University