Headline

Product Managment|Customer Experience & Platform Products | Data-Driven Product Leadership | Google Certified Project Management Professional | NIT-Trichy

About

Product Manager (10+ years) who turns messy, ambiguous customer and business problems into shipped platform products — spanning telecom retail, connected vehicle IoT, and AI/GenAI-enabled experiences. Recent impact: simplified digital onboarding , resolved 235+ customer friction points, and own the roadmap for GenAI products reaching 4.3M+ monthly interactions. Earlier, owned a connected-vehicle IoT platform (Nissan Connect) I'm most energized by 0→1 discovery — turning fuzzy signals into a roadmap — and aligning Engineering, UX, Data, and Business enough to actually ship. Focus areas: Platform Product Strategy • IoT & Connected Systems • AI/GenAI Products • Customer Journey Transformation • Product Discovery & Prioritization • Data-Driven Decision Making

Location

Greater Bengaluru Area

AI stack

gemini

openai

ChatGPT

Work experience

Product Manager at Verizon, Dec 2021 - Present · 4 yrs 9 mos, Chennai, Own product strategy and roadmap for retail and digital customer journeys spanning discovery, purchase, onboarding, billing, support, and post-purchase experiences across 4.3M+ monthly customer interactions. • Led customer journey transformation initiatives using Voice of Customer (VOC), journey analytics, and service blueprinting to identify and resolve 235+ customer pain points, improving customer satisfaction and operational efficiency. • Delivered AI-powered retail solutions including GenAI Bill Helper, Personal Shopper, Billing Summary Generator, and ConvoIQ, partnering with Engineering, UX, and Analytics teams to drive adoption and support deflection. • Simplified customer onboarding, enabling 300K+ successful digital activations and significantly improving digital adoption. • Built GenAI-powered billing assistance integrated with POS systems, reducing Average Handle Time and deflecting approximately 10,000 customer support calls per month. • Defined and prioritized product roadmaps through customer discovery, stakeholder alignment, experimentation, and data-driven decision making. • Partnered with Engineering, Design, Retail Operations, Business, and Analytics teams to deliver scalable platform capabilities and customer-facing product experiences.

Senior Engineer (Product Owner) at Renault-Nissan-Mitsubishi, Jul 2016 - Nov 2021 · 5 yrs 5 mos, Chennai, Tamil Nadu, India, Owned end-to-end delivery of connected car applications. Translated complex business requirements into clear product specifications, user flows, and functional designs. Led cross-functional teams through planning, development, and launch of customer-facing mobile applications. Partnered closely with engineering, UX, and QA to improve product quality, reliability, and user experience. Contributed to innovation initiatives including predictive analytics and intelligent vehicle features. Supported global launches and executive demos, ensuring alignment between product vision and delivery.

Education

Master's Degree, Power Electronics, National Institute of Technology, Tiruchirappalli

Bachelor's Degree, Electrical Engineering, Jabalpur Engineering College