---
title: "Pranathi Patwardhan - Technology Analyst in Bengaluru | Tal"
description: "Meet Pranathi Patwardhan, Aspiring Product Manager | Immediate Joiner based in Bengaluru. AI stack includes claude, gemini, and notion."
image: "https://tal.club/meet/pranathi-patwardhan/share-image"
---

# Pranathi Patwardhan on Tal

## Headline

Aspiring Product Manager \| Immediate Joiner

## About

I am a technical professional transitioning into an Associate Product Manager role, backed by over 5 years of experience in application support and IT infrastructure management\. Throughout my career as a Technology Analyst, I have worked directly at the intersection of customer problems and engineering teams\. I specialize in breaking down complex technical issues, tracking system metrics, and translating real\-world user friction into actionable software improvements\. To demonstrate my practical product management skills, I recently completed a detailed, end\-to\-end project: An AI Cost Optimization Dashboard for Redis Infrastructure\. What I bring to a Product Team: Technical Background: 5\+ years of infrastructure and application support experience, making it easy for me to collaborate effectively with engineers\. Problem Solving: Adept at identifying system inefficiencies, defining success metrics, and mapping out clear user journeys\. Core Product Sense: Proven ability to manage a multi\-phase feature roadmap from baseline MVP visibility to predictive strategic planning\. I am actively looking for APM opportunities where I can hit the ground running\. Let’s connect and talk product\! 🌐 Explore my full PM Portfolio & Case Study here: https://tinyurl\.com/Pranathi\-pat\-product

## Location

Bengaluru

## AI stack

claude

gemini

notion

ChatGPT

## Work experience

Technology Analyst at Infosys, Nov 2022 \- Mar 2025 · 2 yrs 5 mos, Bengaluru, Karnataka, India, \-> Monitored service health and performance metrics to maintain optimal uptime, strictly adhering to SLAs for high\-traffic web \(\.com & \.ch\) and mobile platforms\. \-> Leveraged Probers and synthetic monitoring tools to detect and resolve production anomalies before they impacted end\-users\. \-> Utilized Splunk to perform deep\-dive log analysis, diagnosing root causes of application errors and system bottlenecks\. \-> Managed end\-to\-end incident lifecycles in ServiceNow and escalated code\-level defects to engineering teams via Jira, ensuring seamless tracking and resolution\. \-> Acted as the primary L2 contact for users, resolving complex escalations for iOS/Android apps and regional web domains\. \- Partnered with DevOps and Engineering teams to escalate persistent bugs and contribute to long\-term system stability improvements\.

Senior System Engineer at Infosys, Oct 2021 \- Nov 2022 · 1 yr 2 mos, Pune, Maharashtra, India, \-> Oversaw the end\-to\-end incident lifecycle using ServiceNow, from creation to resolution, strictly following ITIL standard procedures to minimize downtime \-> Acted as a primary point of contact for technical queries, delivering efficient solutions to enhance the end\-user experience\. \-> Worked closely with other technical teams to coordinate fixes and improve internal processes\.

System Engineer at Infosys, Mar 2020 \- Oct 2021 · 1 yr 8 mos, Pune, Maharashtra, India, \-> Monitored and verified critical Active Directory backups \(Quest RMAD\) across Production, Development, and Test environments to ensure robust disaster recovery readiness\. \-> Managed the full lifecycle of user groups and managed granular file share permissions \(NTFS\), ensuring adherence to the principle of least privilege\.

## Education

Bachelor of Engineering, Information Technology, P\.E\.S Modern college of engineering

[View the original profile](https://tal.club/meet/pranathi-patwardhan)

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