Headline

Aspiring Product Manager | Immediate Joiner

About

I am a technical professional transitioning into an Associate Product Manager role, backed by over 5 years of experience in application support and IT infrastructure management. Throughout my career as a Technology Analyst, I have worked directly at the intersection of customer problems and engineering teams. I specialize in breaking down complex technical issues, tracking system metrics, and translating real-world user friction into actionable software improvements. To demonstrate my practical product management skills, I recently completed a detailed, end-to-end project: An AI Cost Optimization Dashboard for Redis Infrastructure. What I bring to a Product Team: Technical Background: 5+ years of infrastructure and application support experience, making it easy for me to collaborate effectively with engineers. Problem Solving: Adept at identifying system inefficiencies, defining success metrics, and mapping out clear user journeys. Core Product Sense: Proven ability to manage a multi-phase feature roadmap from baseline MVP visibility to predictive strategic planning. I am actively looking for APM opportunities where I can hit the ground running. Let’s connect and talk product! 🌐 Explore my full PM Portfolio & Case Study here: https://tinyurl.com/Pranathi-pat-product

Location

Bengaluru

AI stack

claude

gemini

notion

ChatGPT

Work experience

Technology Analyst at Infosys, Nov 2022 - Mar 2025 · 2 yrs 5 mos, Bengaluru, Karnataka, India, -> Monitored service health and performance metrics to maintain optimal uptime, strictly adhering to SLAs for high-traffic web (.com & .ch) and mobile platforms. -> Leveraged Probers and synthetic monitoring tools to detect and resolve production anomalies before they impacted end-users. -> Utilized Splunk to perform deep-dive log analysis, diagnosing root causes of application errors and system bottlenecks. -> Managed end-to-end incident lifecycles in ServiceNow and escalated code-level defects to engineering teams via Jira, ensuring seamless tracking and resolution. -> Acted as the primary L2 contact for users, resolving complex escalations for iOS/Android apps and regional web domains. - Partnered with DevOps and Engineering teams to escalate persistent bugs and contribute to long-term system stability improvements.

Senior System Engineer at Infosys, Oct 2021 - Nov 2022 · 1 yr 2 mos, Pune, Maharashtra, India, -> Oversaw the end-to-end incident lifecycle using ServiceNow, from creation to resolution, strictly following ITIL standard procedures to minimize downtime -> Acted as a primary point of contact for technical queries, delivering efficient solutions to enhance the end-user experience. -> Worked closely with other technical teams to coordinate fixes and improve internal processes.

System Engineer at Infosys, Mar 2020 - Oct 2021 · 1 yr 8 mos, Pune, Maharashtra, India, -> Monitored and verified critical Active Directory backups (Quest RMAD) across Production, Development, and Test environments to ensure robust disaster recovery readiness. -> Managed the full lifecycle of user groups and managed granular file share permissions (NTFS), ensuring adherence to the principle of least privilege.

Education

Bachelor of Engineering, Information Technology, P.E.S Modern college of engineering