Headline

Product & Platform Leader | API-First & Cloud-Native Systems | Driving Scalable Customer & Data Platforms in Regulated Industries | AWS, GCP | SAFe 6 POPM, PSM-I

About

• Product & platform leader delivering API-first, cloud-native customer and data platforms in regulated insurance and financial services environments. • End-to-end product lifecycle ownership: discovery, roadmap, delivery, optimization, and scale with strong governance. • Led customer eligibility orchestration, unified product catalogs, and real-time analytics platforms using APIs, SQL, AWS/GCP, Looker, and BigQuery. • Program leadership across multi-team initiatives: dependency management, risk/change control, KPI-driven delivery, and production escalations. • Led distributed Agile teams across US, Canada, Europe, and India with architecture, data, engineering, and operations leaders. • Open to senior product and platform leadership roles focused on modernizing customer and data platforms in regulated enterprises.

Location

Nagpur

AI stack

gemini

notion

openai

perplexity

Work experience

Consultant at GlobalLogic India, Dec 2021 - Present · 4 yrs 5 mos, Nagpur, Maharashtra, India, Role Focus: Product & Platform Leadership – API-first data platforms and cloud-native systems • Owned the end-to-end product lifecycle for multiple API-led and data-driven platform products. • Led a data orchestration platform to evaluate customer eligibility for promotions for a multi-million US telecom program. • Delivered a unified product catalog platform, removing duplicate products across applications for a large Canadian retailer. • Built real-time analytics dashboards using Looker and BigQuery to support proactive inventory decisions by sales teams. Involved in the build vs. buy decision. • Defined product vision, roadmap, requirements, and release plans aligned with enterprise architecture. • Conducted product discovery, market assessment, and build-vs-buy analysis to define the platform roadmap and prioritize high-ROI features. • Integrated post-launch optimization and GTM feedback loops to enhance platform adoption and continuous improvement. • Led API-first platform design, reducing integration effort and improving time-to-market by 15%, accelerating onboarding for downstream teams and integrations. • Partnered with engineering and architecture teams to deliver cloud-native solutions on AWS and GCP. • Established KPI-driven adoption and performance metrics; leveraged customer feedback to prioritize roadmap and improve platform utilization. • Led 5 Agile squads (40+ members) across the US, Canada, India, and Europe with 95%+ on-time delivery. • Owned production escalations and post-incident RCA, driving systemic fixes and long-term platform stability. • Mentored product owners and scrum masters on value-based prioritization and roadmap execution.

Sr. Business Analyst at EbixCash, Dec 2018 - Dec 2021 · 3 yrs 1 mo, Nagpur, Maharashtra, India, • Delivered enterprise CRM and API integration solutions for major Life and Annuity insurers, ensuring HIPAA/DOL compliance and secure cloud transition. • Spearheaded cloud migration and ETL modernization projects, improving data accuracy by 30% and release velocity by 20%. • Defined user stories, acceptance criteria, and UAT strategies to align product delivery with customer experience goals. • Collaborated with engineering teams to modernize legacy insurance systems into API-enabled cloud architectures supporting real-time data exchange. • Partnered with product and architecture teams to define API-first modernization roadmap for legacy insurance platforms. • Strengthened audit readiness and CMMI Level-5 compliance through automated governance documentation and traceability.

Business Analyst at Ebix Software India Pvt. Ltd., Jun 2013 - Dec 2018 · 5 yrs 7 mos, Nagpur, • Contributed to end-to-end project delivery by bridging business needs and technical solutions in the insurance and investment domains. • Gathered and analyzed client requirements through workshops and interviews, translating them into BRDs and user stories. • Acted as the primary liaison between clients and cross-functional teams, ensuring clear communication and alignment. • Supported UAT planning and execution, validating features against acceptance criteria for production readiness.

Sr. Quality Analyst at Ebix Software India Pvt. Ltd., Oct 2009 - Jun 2013 · 3 yrs 9 mos, Greater Nagpur Area, • Led QA delivery for enterprise and Fortune 500 clients, ensuring SLA adherence, release quality, and production readiness across large-scale programs. • Served as primary client-facing point of contact for incident management and UAT coordination, ensuring timely issue resolution and smooth go-lives. • Established quality governance through regression/UAT frameworks, acceptance criteria definition, and post-deployment stabilization.

Senior Quality Assurance Professional at Premier Technology Group Pvt. Ltd., Nov 2006 - Sep 2009 · 2 yrs 11 mos, Nagpur, Maharashtra, India, • Led QA delivery for enterprise and Fortune 500 clients, ensuring SLA adherence, release quality, and production readiness across large-scale programs. • Served as primary client-facing point of contact for incident management and UAT coordination, ensuring timely issue resolution and smooth go-lives. • Established quality governance through regression/UAT frameworks, acceptance criteria definition, and post-deployment stabilization, achieving <2% defect leakage and 100% on-time release sign-offs.

Education

M.C.M., Master of Computer Management, nagpur university

M.A., Archeology, nagpur university