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Pranali Telgu

⫸ Skilled Customer Service Rep • Conflict Management and resolution skills • Formerly at Tech Mahindra Ltd | Previous roles at WNS Global Services and Conneqt Business Solutions • Trained on Sabre , Amadeus and Galileo

Pune Division

4+ years of work experience

Tech Mahindra
Feb 20233 yrs 4 mosMay 2026

Pune District, Maharashtra, India

Investigating Fraud Related Complaints As Per Guidelines and Providing Solutions To UK Based Customer's Via Email
WNS
Jul 20228 mosFeb 2023

Pune City, Maharashtra, India

Proven expertise across Amadeus, Sabre, and Galileo GDS platforms. Skilled in managing complex international itineraries, corporate ticketing, and rapid issues.
Qconnect
Jan 20226 mosJun 2022

Pimpri, Maharashtra, India

E-commerce Support Specialist skilled in real-time app troubleshooting, order lifecycle tracking, and CRM management. Adept at guiding users through digital checkout, payment failures, and loyalty programs.

Education

Bachelor of computer Applications, Computer and Information Sciences and Support Services

International Institute of Business Management

20224 yrs2026

12th, Commerce

Arya Vidya Mandir

20192 yrs2021

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Headline

⫸ Skilled Customer Service Rep • Conflict Management and resolution skills • Formerly at Tech Mahindra Ltd | Previous roles at WNS Global Services and Conneqt Business Solutions • Trained on Sabre , Amadeus and Galileo

Location

Pune Division

Work experience

Customer case management at Tech Mahindra, Feb 2023 - May 2026 · 3 yrs 4 mos, Pune District, Maharashtra, India, Investigating Fraud Related Complaints As Per Guidelines and Providing Solutions To UK Based Customer's Via Email

Associate at WNS, Jul 2022 - Feb 2023 · 8 mos, Pune City, Maharashtra, India, Proven expertise across Amadeus, Sabre, and Galileo GDS platforms. Skilled in managing complex international itineraries, corporate ticketing, and rapid issues.

Customer Service Associate at Qconnect, Jan 2022 - Jun 2022 · 6 mos, Pimpri, Maharashtra, India, E-commerce Support Specialist skilled in real-time app troubleshooting, order lifecycle tracking, and CRM management. Adept at guiding users through digital checkout, payment failures, and loyalty programs.

Education

Bachelor of computer Applications, Computer and Information Sciences and Support Services, International Institute of Business Management

12th, Commerce, Arya Vidya Mandir

Pranali Telgu - Customer case management in Pune Division | Tal