Headline

Technical & Platform Product Manager | Delivered two Zero-to-One Products | Worked on products through PLC | e-Commerce, Telecom | SaaS

About

Results-oriented professional with 9+ years of experience specializing in product management and customer success. Currently serving as a Program Manager - Product Launch at Billtrust, leveraging expertise in B2C solutions and systems design to drive impactful outcomes for the organization and its stakeholders. Demonstrated history of creating and managing product roadmaps, collaborating with cross-functional teams, and delivering customer-centric solutions in SaaS, e-commerce, and telecommunications. Committed to fostering strong relationships, streamlining processes, and achieving measurable results aligned with organizational goals.

Location

Hyderabad

AI stack

cursor

opencode

claudecode

Work experience

Project Manager, Product Launch at Billtrust, Jun 2026 - Present · 3 mos, Hyderabad, Telangana, India

Technical Product Manager at Altiquence Communications, Apr 2025 - Mar 2026 · 1 yr, Hyderabad, Telangana, India

Program Manager - Product & Customer Success at Nuacem AI, Sep 2023 - Mar 2025 · 1 yr 7 mos, • Leading end-to-end Product and Product Management for chatbot solutions, campaign manager platform, Smartvault (Wallet, SSO and API manager, framing long-term product strategies for Nuacem. • Working and creating product roadmaps for a suite of customer engagement tools chatbot, agent panel (Text, Voice, Video) to enhance user interactions. • Collaborations with the UI/UX team to review designs, provide actionable feedback, and ensure alignment with product goals. • Maintaining comprehensive documentation, including product roadmaps, user stories, UI/UX specifications, and feature prioritization and validation reports. • Onboarding, enabling and Building partners and resellers. • Integrating product suite of Nuacem with Keycloak for seamless Single Sign-On, universal wallet, and API management. • Maintaining customer relationships, gathering product insights and nurturing accounts to ensure continued success and satisfaction in collaboration with Sales and Account management teams. Achievements: • Launched the Phase 1 of Omnichannel Campaign Management Platform Product, delivered WhatsApp integration in May’24, currently leading the team into Phase 2 (RCS integration) • Launched Smartvault in Oct '24, Product suite integration with Unified wallet, Single sign on between multiple products. • Launched 6 enterprise chatbots in 9 months, improving customer engagement & reduced turnaround time to 5 days by optimizing customer need evaluation along with the pre-sales team. • Implemented product management techniques (KANO, RICE) to enhance prioritization and long-term vision. • Streamlining multiple projects for efficient delivery by 70,20,10 rule. • Trained internal teams on lean methodologies and Scrum.

Lead customer success at Nuacem AI, Apr 2023 - Aug 2023 · 5 mos

Customer Success Manager, India region at Capillary Technologies, Nov 2021 - Mar 2023 · 1 yr 5 mos, Hyderabad, Telangana, India, • Leading all of the e-commerce accounts for the India region. • Planning and executing custom customer success plans for each of the accounts • Organizing and effectively managing monthly and quarterly business reviews • Running BAU and services with 9 members team for the 12 accounts • Managing profit and loss for the accounts and making the accounts profitable • Managing an annual revenue of $1 million for Capillary. • Charting and executing customer success plans for diverse industries like Fashion, footwear, hypermarkets, jewelry, kitchen goods, textiles, etc

Manager, Customer Success at Altai Solutions Private Limited (Workforce acquired by Capillary Technologies), Aug 2021 - Nov 2021 · 4 mos, Hyderabad, Telangana, India, • Handling Customer success for large and enterprise customers like Apollo Medsmart and Prestige Xclusive. • Co-ordinating tri-party customer success between Altai, Capillary, and Clients • Project management for new mobile app, payment gateway projects Accomplishments: • Co-ordinated and delivered Apple Pay integration for Ajlan Bros within 20 days.

Education

Master of Business Administration - MBA, Operations Management & Marketing, University of Hyderabad

Bachelor of Engineering, MVSR Engineering College