Head of Product at Paytm Payments Bank

Bengaluru

Mumbai

Mumbai

Mumbai Area, India

Hyderabad


Master of Business Administration (MBA)
Indian Institute of Management, Ranchi
Bachelor of Engineering (B.E.), Information Technology
OIST, Bhopal
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Experienced Product Manager having 13+ years of experience with demonstrated history in building & launching products in retail liabilities & digital domain in the financial services industry. Strong professional with an MBA from Indian Institute of Management, Ranchi.
Bengaluru
claude
Deputy Chief Product Officer at Paytm Payments Bank, May 2022 - Present · 4 yrs 4 mos, Bengaluru, • Head of Product for Liabilities product including CASA (Current Account, Savings Account), FD, Money Transfers (UPI, NEFT, RTGS), KYC - Customer Onboarding, Mobile app & netbanking • Defining CASA product strategy & roadmap with a team of 7 product managers to improve banking experience for 95million+ users • Launched PPBL mobile app within a month’s time • Closure of 100+ regulatory/audit/compliance observations for liabilities product • Carried out SA to CA upgrade for ~5 lakh high transacting users with no impact to their UPI/QR code
Vice President - Digital Banking at Citi, Sep 2016 - May 2022 · 5 y 8 mo, Mumbai, • Part of Digital Banking team, working as product manager for Citi Mobile India app • Among 3 candidates from India to receive CEO award for client obsession • Complete product ownership from idea scoping, competition benchmarking, solution designing, API integrations, preparing project plan, defining UI/UX, conducting functional testing to increasing customer engagement & adoption • Active engagement with business, control functions, risk, marketing, technology & operations teams for launch of new product propositions & features • Took rating of Citi Mobile app on Apple AppStore from 2.1 to 3.9 & Google Play Store rating from 3.8 to 4.3, in 4 months • Digitization of International Money Transfer (LRS) on Net Banking portal • Completed DLT implementation process for Citi India • WhatsApp integration for marketing & non-marketing communications • Inclusive digital solution for global FMCG major enabling last mile digitization • Implemented Touch ID, UPI & BharatQR integrations on Citi Mobile • Managed all regulatory reportings for the unit
Manager - Digital Channels in Technology & Solutions Group at YES BANK, Nov 2015 - Sep 2016 · 11 mos, Mumbai, • Part of Digital Channels team, working as business analyst, managing projects in mobile & internet banking domain • End-to-end project management starting from gathering business requirements, designing wireframes, BRD preparation, vendor evaluation, conducting UAT, deployment to post-implementation review • First-in-the-industry Social Banking App as an alternate channel enabling financial & non-financial transactions from 5 social media platforms • Digital Wallet enabling social media & smartphone users to load, spend & transact smartly
Manager - Technology in Business Management, Innovation & Strategy at YES BANK, Apr 2014 - Oct 2015 · 1 yr 7 mos, Mumbai Area, India, • Part of MD&CEO’s core strategy team, working as internal consultant to CIO & Technology team of the bank • Partnered with Technology team to roll out new processes & continuously review & improve existing processes • Framed a new multi-staged Project Management Framework comprising of multiple tollgates & a 1-pager snapshot • Formulated a 5-yr IT Roadmap & corresponding 1-yr Action Plan for Technology team • Created Cost Management Framework for Technology team • Redesigned Purchase Requisition form to streamline vendor management
Systems Engineer at Infosys, Nov 2010 - May 2012 · 1 yr 7 mos, Hyderabad, • Worked on ERP technologies viz. Oracle PeopleSoft, Oracle Fusion & EBS • Associated as Infosys partner resource for onsite client Oracle, Hyderabad • Carried out root cause analysis, identified & implemented fixes to ensure correctness of data during migration from Oracle EBS to Fusion
Master of Business Administration (MBA), Indian Institute of Management, Ranchi
Bachelor of Engineering (B.E.), Information Technology, OIST, Bhopal