Headline

Product @Constl | Airtel | SPJIMR | NIT Allahabad

About

Senior Product Leader with over 8 years of experience building and scaling customer-centric platforms across the Telecom, B2B SaaS, and Supply Chain sectors. I am a Techno-Commercial Strategist focused on AI-driven orchestration, platform modernization, and 'Build-to-Scale' BSS solutions. My career is defined by a consistent track record of reducing complexity through digitization and fostering alignment between Engineering and Sales to deliver high-impact, zero-touch, cloud-native user experiences. Key Career Highlights: At Constl (Space World Digital Solutions): I architected Krypton™, a Liferay-based DIaaS portal that enables a seamless "Lead-to-Light" journey for B2B enterprises. By spearheading Headless API-first integrations across OSS/BSS/GIS stacks, I unified fragmented systems into a single-pane-of-glass view. At Bharti Airtel: I led the Cyber-Security as a Service vertical, scaling it to a ₹130 MN order book and achieving 24x revenue growth. I also spearheaded enterprise-wide digital transformations, including an Oracle Fusion SaaS ERP implementation that reduced vendor onboarding TAT by 80%. Innovation & Excellence: I have been recognized with the Inspire Award, Star Award (SKO’25), and two Innovation Awards from the Chief Procurement Officer for driving digital initiatives and operational efficiency. I am an SPJIMR and NIT Alumnus committed to leveraging data to shape impactful, user-driven products that maximize organizational profitability.

Location

Gurugram

AI stack

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Work experience

Digital Product Manager at Constl, Sep 2024 - Present · 2 yrs, Gurugram, Haryana, India, Led end-to-end product development of Krypton™, Constl’s Liferay-based DIaaS and AI-driven orchestration platform, unifying the full service lifecycle from quote → order → activation → assurance → billing and enabling a "Lead-to-Light" journey for B2B enterprises. Architected API-first integration of OSS/BSS/GIS stack, providing single-pane-of-glass visibility and real-time service assurance. Leading backlog grooming and sprint planning to deliver AI-led insights, increasing sprint velocity by 25%. Translated complex B2B requirements into intuitive UI workflows and persona-based dashboards for frictionless digital interactions.

Product Manager at airtel, Dec 2022 - Sep 2024 · 1 yr 10 mos, Gurugram, Haryana, India, B2B Product Management: Build and scale new integrated B2B product offering under Cyber-Security as a Services business Digitized product lifecycle for SMB segment, enabling sales in customer on-boarding. Increased customer acquisition by 55%. Revamped product delivery journey resulting in 15% reduction in costs & improved delivery time from 5 weeks to 3 weeks. Owned entire product development lifecycle & executed strategy & positioning with sales, finance, Engg. & project teams. Shaped product engagement, product marketing & GTM for enterprise /SMB sales; increasing order book by 5x. Led product initiatives from Build to Scale stage; boosting funnel by 300%

Digital Transformation Manager at airtel, May 2021 - Dec 2022 · 1 yr 8 mos, On-site, Digital Transformation - Improved Digital quotient within SCM function, recommend, own and drive the adoption of new digital capabilities for better processes, efficiencies and user experience. Consulted business & technical teams across implementation, system upgrades, POCs & process improvements for P2P cycle. Reengineered process for global contract & vendor management under Oracle Fusion SAAS ERP implementation. Developed integration blueprint between Oracle EBS & Airtel B2B order management systems for non-hardware sales. Designed & implemented vendor screening module on web portal to reduce business risks & strengthen compliance. Coordination with Engineering Team to simplify Customer Journeys. Worked closely with Engineering and Product Team on specific enhancements of current business systems, implemented the enhancements on specific projects. Designed and established BRDs, designed process, created wireframes & conducted UAT for strategic projects across cross functions. Constructed strategies in close coordination with the Business team and respective vertical heads for contract and vendor data setup & migration in Oracle Fusion SAAS ERP along with legacy contract data. Strategized & digitized the ticketing & grievance resolution process for 7k+ active vendors with cross-functional teams Program Management & Business Head Support - Supported decision making abilities by conducting detailed analysis on key strategic issues; conducted internal and external analysis and research to formulate strategic opinions and recommendations. Planned & coordinated the strategic reviews and update on status of various initiatives to ensure deployments are taken place as per the plan. Simplified foreign vendor enlisting by digitizing tax document approval process; reduced TAT from 10 to 2 days. Simplified contract management workflows for internal users including legal and procurement teams

Young Leader at airtel, Sep 2020 - Apr 2021 · 8 mos, Gurugram, Haryana, India, Airtel's Young Leader program encompasses specialized stints across various functions of Supply Chain exposing oneself to better understanding of entire supply chain value stream. Material Management Stint: Scrap process simplification & visualization for better compliance. Developed a VBA application to track scrap value chain from identification to sale & settlement. Categorized 1.5 lacs+ items into 100+ sub-categories for better scrap identification Warehouse Management Stint: Capitalized inventory returns & transportation cost optimization. Improved LR/Vehicle ratio from 2.41 to 2.8 through VBA based transport route planning. Estimated savings worth ~20Lacs in 2 months via process changes for capitalized item returns Digital Content Procurement Stint: Identified Consumer Behavior on OTT play and proposed a Content strategy for One Airtel. Analyzed gaming play for Xstream and Homes products using market research techniques

Management Intern at Avalon Consulting, Jul 2020 - Aug 2020 · 2 mos, Delhi, India, -Assisted a global automobile OEM in dealer network expansion in two tier-2 cities in North India -Contacted 400+ dealer prospects from various industries via calls and video conferencing -Passed 5 dealer prospects to the client for the discussion with Zonal Manager/ Senior leadership -Conducted 8 field visits to various dealer prospects for their assurance and for location survey

Intern at Krushi Vikas Va Gramin Prashikshan Sanstha, Jun 2020 - Jun 2020 · 1 mo, Buldhana, Maharashtra, India, -Designed Facebook campaigns for the very first of the webinar series -Devised a Google Grant strategy for the organization based on SWOT analysis -Analyzed the website bench marking it against similar NGOs to suggest improvements -Suggested content ideas and ways of maintaining sustainability for the social media operations

Supply Chain Management Intern at airtel, Sep 2019 - Oct 2019 · 2 mos, Gurugram, Haryana, India, One Airtel Content Alliances and Partnerships Team -Identified gaps existing in Live TV channel & other VOD content offering on OTT video stream -Identified gaps existing in podcast & regional language content offering on OTT audio stream -Discerned IMDB ratings and YouTube views as metrics to recommend movies from a catalog -Developed content acquisition roadmap for video & audio streaming OTT services using Python -Created partner evaluation format to recommend the partners for future content alliances -Devised predictive statistical models using R & AWS to rationalize live TV channels bucket

Education

PGDM, Operations and Supply Chain Management, SPJIMR SP Jain Institute of Management & Research

International Immersion Program, Operations Management, Michigan State University - Eli Broad College of Business