Headline

Product Manager | AI/GenAI Products · eCommerce Growth · Personalization | Zepto · Ex-Ninjacart | Onboarding · Lifecycle · MarTech | Open to PM Roles

About

🚀 Product Manager with 2 years of hands-on PM ownership at Zepto (B2C eCommerce / quick commerce) and 6 years of ops & program leadership — building AI-powered, data-driven products that drive measurable growth at scale. At Zepto, I shipped production AI/LLM features, built lifecycle engagement systems, and integrated MarTech/CRM platforms — owning roadmaps end-to-end from problem discovery through launch and iteration. What I've built and the impact: → AI/LLM address personalization: lifted accuracy from 14.2% to 31.1%, cut RTOs by 12%, improved consumer NPS → Rider onboarding funnel: sign-ups from 1% to 27%, cut cost-per-order by ₹0.20 → In-app referral growth loop: referral-based onboardings from 5% to 29%, boosted DAU → MarTech/CRM platform (Leadsquared + Ameyo): cold-lead conversions from 20% to 35% → Slot & lifecycle optimization: +20% orders/hr, retention up 19%, Google Maps API savings of ₹1.3Cr/month → AI identity verification: cut fake logins by 70%, saved ₹25L/month in fraud I thrive at the intersection of AI systems, user lifecycle journeys, and scalable platform builds — working closely with engineering, data science, growth & ops in fast-paced Agile/Scrum sprints. Skills: Product Strategy · PRD & KPIs · A/B Testing · GenAI/LLM Products · Personalization Systems · Lifecycle & Retention · MarTech/CRM · SQL · Conversion Optimization · Stakeholder Management 📩 Open to PM roles in eCommerce, AI products, growth, or personalization — feel free to reach out.

Location

Bengaluru

AI stack

claude code

claude

gemini

lovable

openai

Work experience

Product manager at Phox Health, Aug 2026 - Present · 2 mo, Bengaluru, Currently building last-mile and on-demand healthcare delivery products at Phox Health. Focused on reducing friction in the delivery-partner app by simplifying UI, reducing unnecessary clicks, streamlining workflows, and eliminating dead-end journeys. The goal is to make deliveries simpler and faster, help delivery partners complete tasks with less effort, and improve overall fulfilment efficiency. Still early in the journey, learning the nuances of healthcare logistics while working on the on-demand side of the business.

Product Manager at Zepto, Jan 2024 - Nov 2025 · 1 y 10 mo, On-site, • Shipped AI/LLM address personalization feature — lifted accuracy from 14.2% to 31.1%, cut RTOs by 12%, reduced fulfillment breaches by 7.8%, improved consumer NPS • Owned rider onboarding funnel end-to-end using Hyperverge OCR — direct sign-ups from 1% to 27%, CPO down ₹0.20, 1st-order conversions up 6% • Built AI-based identity verification system — cut fake logins by 70%, saved ₹25L/month in fraud losses • Integrated MarTech/CRM platform (Leadsquared + Ameyo Dialer) — cold-lead conversions from 20% to 35%, productivity up 34% • Ran A/B experiments on slot booking & lifecycle journey — +20% orders/hr, retention up 19%, repeat purchase improved • Drove in-house maps rollout — cut Google Maps API spend by ₹1.3Cr/month

Senior Product Operations Specialist at Zepto, Nov 2022 - Dec 2023 · 1 yr 2 mos, Bengaluru, Karnataka, India, • Owned end-to-end product execution Roadmap, Jira stories, in Agile/Scrum for Project Flash (last-mile delivery app, 225 dark stores) and Project THOR (warehouse ops) • Drove release management and feature rollouts with distributed engineering and ops teams — delivered measurable improvements in last-mile SLA adherence and rider productivity

Senior Program Manager at Ninjacart, Jul 2021 - Nov 2022 · 1 yr 5 mos, Bengaluru, Karnataka, India, • Led D2C online grocery launch across 4 cities — coordinated cross-functional teams across engineering, ops, and supply chain from planning through execution • SQL-driven instock controls improved fulfillment accuracy across 500+ micro-DCs; built reverse fulfillment network improving recovery value and LTV-linked cost efficiency • Defined GTM roadmap for 50+ collection centers; deployed RFID across 500+ facilities for real-time instock visibility and engagement analytics • Managed distributed teams across 10+ cities through cross-functional Agile leadership across engineering, ops, and supply chain

Program Manager at Ninjacart, Oct 2018 - Jul 2021 · 2 yrs 10 mos, Bengaluru Area, India

Associate Program Manager at Ninjacart, Sep 2017 - Oct 2018 · 1 yr 2 mos, Bengaluru, Karnataka, India

Education

Bachelor of Engineering - BE, Computer Science, N M A M Institute of Technology, NITTE

Higher Secondary Education, Poornaprajna College, Udupi - 576102

Public links

drive.google.com: https://drive.google.com/file/d/1tzyu2yY8Vep3yvVuOmd35XK1Y3NWGLEv/view?usp=sharing