Headline

CX Operations Enablement Specialist @Litmos

About

Prajjwal holds a B.Tech in Civil Engineering and a PGP in Operations Management from L.N. Welingkar Institute of Management Development and Research (WeSchool). With experience at Google as a Compliance Associate, he maintained privacy and policy compliance with an exceptional error-free track record. Prajjwal excelled at content reviewing and played a key role in completing three projects on time. During his tenure at Amazon as a Sr. Associate - Product Compliance, Prajjwal showcased expertise in compliance, content reviewing, and proofreading. He later transitioned to Papaya Global as a Customer Operations Specialist before being impacted by the recession in 2023. Prajjwal’s areas of expertise encompass compliance check, content reviewing, proofreading, MS Excel, MS PowerPoint, quality control, Salesforce, account management, cost planning, customer onboarding, project onboarding, and project management. Currently, he is contributing as a Tax Operations Specialist at Stripe since September 2023. For further inquiries or contact: Email: prajjwalwork369@gmail.com

Location

India

AI stack

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ChatGPT Images

Work experience

Customer success Partner at Litmos, Jan 2025 - Present · 1 yr 7 mos, United States

CX Operations Enablement Specialist at Litmos, Jul 2024 - Jan 2025 · 7 mos, India

Tax Operations Specialist at Stripe, Sep 2023 - Jun 2024 · 10 mos, Bengaluru, Karnataka, India, Oversee end-to-end customer sales tax compliance in a dynamic Saas company. Primary responsibilities include registering businesses for sales tax accounts with various State Departments of Revenue, enrolling users in our TaxJar AutoFile product for seamless recurring tax submissions, and efficiently filing a high volume of tax returns monthly, consistently meeting state deadlines while maintaining an accuracy of over 99%.

Founder & CEO at Employ Me, Jun 2023 - Jun 2024 · 1 yr 1 mo, Bengaluru, Karnataka, India, "Employ Me" was launched in June 2023 as a comprehensive training platform aimed at equipping individuals with the skills and tools needed to become job-ready. The platform offers a range of services, including resume creation, LinkedIn profile development, job shortlisting tailored to an individual's skills and preferences, and training for modern interview techniques in line with current industry standards. Its mission is to empower individuals to succeed in their job search and career advancement endeavors.

Operations Specialist at Papaya Global, Feb 2023 - Jun 2023 · 5 mos, Bengaluru, Karnataka, India, Laid off due to Recession

Sr. Associate - Product Compliance at Amazon, Feb 2022 - Feb 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, As a part of SERP (Seller Engagement Restricted Product ) team we aims to reduce customer's exposure to prohibited, regulated, and restricted products by increasing supplier compliance and prevent or remove bad actors that attempt to offer non-compliant products on amazon which may can be hazardous and life threatening in nature.

Education

Post Graduation in Mangement, Operation Management, Welingkar Institute of Management

Bachelor of Technology - BTech, Civil Engineering, Karunya Institute of technology and sciences