Pragya Yadav profile photo 1 on Tal

Pragya Yadav

Customer service specialist at OnePay || AM at Micromap|| CCM Executive at Club Mahindra||Relationship Manager @shaadi.com || Client service executive Key account manager @Indiamart

Greater Delhi Area

4+ years of work experience

OnePay
Oct 20259 mosPresent

Noida, Uttar Pradesh, India

Customer Service Specialist at OnePay Fintech company with experience in customer support, financial operations, transaction management, and process coordination. Skilled in handling customer queries, resolving payment and account-related issues, monitoring transactions, ensuring compliance with operational guidelines, and maintaining service quality standards. Proficient in fintech operations, dispute resolution, customer relationship management, and cross-functional collaboration to ensure smooth and efficient service delivery. Strong analytical, communication, and problem-solving skills with a focus on operational excellence and customer satisfaction. Passionate about leveraging technology and streamlined processes to enhance customer experience, improve operational efficiency, and support business growth in the digital payments and financial services industry.
MICROMAP ELECTRONIC SYSTEMS PRIVATE LIMITED
Aug 202511 mosJun 2026

Lucknow, Uttar Pradesh, India

Driving business growth through client acquisition, relationship management & market expansion. Developing strategies, proposals & presentations to achieve revenue targets. Collaborating with cross-functional teams to deliver tailored solutions & ensure client satisfaction. Building partnerships with vendors & channel partners to strengthen business networks.
Mahindra Holidays & Resorts India Limited
Aug 20232 yrs 2 mosSep 2025

Lucknow, Uttar Pradesh, India

As a Credit & Collection Executive I managed end-to-end recovery operations. The role involves handling EMI collections, foreclosures, post-dated installment (PDI) follow-ups, and resolving billing/payment disputes. I've responsibly maintained a healthy aging reports, coordinating with internal teams, and ensuring timely payments from domestic and international members. Strong communication and negotiation skills are essential to retain customer relationships while meeting collection targets. Key Responsibilities: ✔ EMI & PDI recovery ✔ Payment tracking and aging analysis ✔ Dispute resolution ✔ Customer follow-ups via calls/emails Skills: MS Excel, CRM tools, debt recovery, and client servicing experience.
Shaadi.com
Sep 20221 yrAug 2023

Lucknow, Uttar Pradesh, India

Shaadi.com Select Shaadi Advisors. In this I served as a trusted relationship manager, guiding premium clients through their matchmaking journey. Responsibilities include understanding client preferences, shortlisting compatible matches, coordinating meetings, and offering personalized advice to ensure successful connections. I used to act as a friend, coach, and consultant—building trust and delivering a superior customer experience. Key Skills: Excellent communication, relationship-building, emotional intelligence, and sales orientation- upsell & cross-selling.
IndiaMART InterMESH Limited
May 20223 mosJul 2022

Noida, Uttar Pradesh, India

IndiaMART, India’s largest B2B online marketplace, as a Customer Service Representative. In this role,l used to interact with buyers and sellers to resolve queries, ensure seamless onboarding, assist with product listings, and drive user satisfaction.I handle calls, emails, and chats to support business growth and retention. The job helped to enhance my communication skills, created customer-centric mindset, and basic technical know-how. Helped to gain experience in client servicing, telecalling, and e-commerce.

Education

University of lucknow

B.Com hons, Accounting and Business/Management

University of lucknow

20183 yrs2021

MA economics, Business/Managerial Economics

Dr. Ram Manohar Lohia Awadh University, Faizabad

20212 yrs2023

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Headline

Customer service specialist at OnePay || AM at Micromap|| CCM Executive at Club Mahindra||Relationship Manager @shaadi.com || Client service executive Key account manager @Indiamart

About

M.A. Economics postgraduate with 4+ years of experience in customer service, account management, business development, and client retention. Currently working as an Account Specialist at OnePay, a US-based fintech company, helping customers manage their financial operations through digital payment solutions and technical support. Skilled in Microsoft Excel, SAP, CRM platforms, and operational processes, with a strong ability to resolve complex issues, enhance customer satisfaction, and build lasting client relationships. Passionate about combining financial knowledge, analytical thinking, and customer-focused solutions to drive business growth and operational excellence.

Location

Greater Delhi Area

Work experience

Account Specialist at OnePay, Oct 2025 - Present · 9 mos, Noida, Uttar Pradesh, India, Customer Service Specialist at OnePay Fintech company with experience in customer support, financial operations, transaction management, and process coordination. Skilled in handling customer queries, resolving payment and account-related issues, monitoring transactions, ensuring compliance with operational guidelines, and maintaining service quality standards. Proficient in fintech operations, dispute resolution, customer relationship management, and cross-functional collaboration to ensure smooth and efficient service delivery. Strong analytical, communication, and problem-solving skills with a focus on operational excellence and customer satisfaction. Passionate about leveraging technology and streamlined processes to enhance customer experience, improve operational efficiency, and support business growth in the digital payments and financial services industry.

Assistant Manager at MICROMAP ELECTRONIC SYSTEMS PRIVATE LIMITED, Aug 2025 - Jun 2026 · 11 mos, Lucknow, Uttar Pradesh, India, Driving business growth through client acquisition, relationship management & market expansion. Developing strategies, proposals & presentations to achieve revenue targets. Collaborating with cross-functional teams to deliver tailored solutions & ensure client satisfaction. Building partnerships with vendors & channel partners to strengthen business networks.

Credit management and service at Mahindra Holidays & Resorts India Limited, Aug 2023 - Sep 2025 · 2 yrs 2 mos, Lucknow, Uttar Pradesh, India, As a Credit & Collection Executive I managed end-to-end recovery operations. The role involves handling EMI collections, foreclosures, post-dated installment (PDI) follow-ups, and resolving billing/payment disputes. I've responsibly maintained a healthy aging reports, coordinating with internal teams, and ensuring timely payments from domestic and international members. Strong communication and negotiation skills are essential to retain customer relationships while meeting collection targets. Key Responsibilities: ✔ EMI & PDI recovery ✔ Payment tracking and aging analysis ✔ Dispute resolution ✔ Customer follow-ups via calls/emails Skills: MS Excel, CRM tools, debt recovery, and client servicing experience.

Relationship Manager at Shaadi.com, Sep 2022 - Aug 2023 · 1 yr, Lucknow, Uttar Pradesh, India, Shaadi.com Select Shaadi Advisors. In this I served as a trusted relationship manager, guiding premium clients through their matchmaking journey. Responsibilities include understanding client preferences, shortlisting compatible matches, coordinating meetings, and offering personalized advice to ensure successful connections. I used to act as a friend, coach, and consultant—building trust and delivering a superior customer experience. Key Skills: Excellent communication, relationship-building, emotional intelligence, and sales orientation- upsell & cross-selling.

Customer Service Representative at IndiaMART InterMESH Limited, May 2022 - Jul 2022 · 3 mos, Noida, Uttar Pradesh, India, IndiaMART, India’s largest B2B online marketplace, as a Customer Service Representative. In this role,l used to interact with buyers and sellers to resolve queries, ensure seamless onboarding, assist with product listings, and drive user satisfaction.I handle calls, emails, and chats to support business growth and retention. The job helped to enhance my communication skills, created customer-centric mindset, and basic technical know-how. Helped to gain experience in client servicing, telecalling, and e-commerce.

Education

B.Com hons, Accounting and Business/Management, University of lucknow

MA economics, Business/Managerial Economics, Dr. Ram Manohar Lohia Awadh University, Faizabad