Headline

support specialist

About

I am an experienced Customer Support Specialist seeking an opportunity at your company. I have a strong track record and am looking forward to bringing my skills and abilities to the team. Skilled Customer Support Specialist with 3.6 years of experience in the industry. Highly adept at handling various responsibilities by prioritizing my tasks, establishing clear deadlines and finding creative solutions to eliminate obstacles. My experience has equipped me with the necessary tools to succeed in this position: While I am grateful for the opportunities afforded to me in my prior position, I am ready to embark on a new career path that offers new challenges for me to put my skills to use.

Location

Madhya Pradesh

Work experience

Member support specialist at Tide, Mar 2025 - Aug 2025 · 6 mos, Hyderabad, Report suspicious activities to compliance or fraud teams. Identify complex issues and escalate to the appropriate technical or operations teams. Work closely with risk, compliance, engineering, and operations teams. Guide users through product features, onboarding, and app navigation.

Technical Support Specialist at TaskUs, Jun 2022 - Jan 2025 · 2 yrs 8 mos, Indore, Madhya Pradesh, India

Support Specialist at Magnum Group, Jul 2019 - Oct 2021 · 2 yrs 4 mos, India, I have worked in Paytm UPI and Gem process. Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Gathered customer feedback through surveys and used the data to improve customer service. Provided technical support for troubleshooting software applications used by customers.

Education

Master of Business Administration - MBA, Human Resources Management and banking and finance, Technocrats Institute of Technology, Anand Nagar Near Hathaikheda Dam, P.B. No. 24, Post Piplani, B.H.E.L, Bhopal -462021

Bachelor of Commerce - BCom, Applied Economics, Barkatullah University, Bhopal